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WAVE 1 - CSR (Online Process/No Experience). id-4019

Job Title: Customer Service Representative

Location: Clark Pampanga

Type: Full-Time

Experience: No Experience Required

About the Role:

JYG Business Services Co. is looking for enthusiastic and motivated individuals to join our team as Virtual Customer Service Representatives. This is an exciting opportunity for anyone looking to work from home and develop their customer service skills. No prior experience is required, as we provide full training, tips, and guidance to help you succeed!

Key Responsibilities:

Assist customers via phone, email, or chat, providing prompt and professional responses to inquiries.

Resolve customer issues and concerns with empathy and patience, ensuring a positive experience.

Offer solutions and process orders, returns, or other service-related tasks based on customer needs.

Maintain accurate customer records and follow up to ensure satisfaction.

Work within a virtual team environment, collaborating with colleagues to meet service goals.

Learn and apply product and service knowledge through the training and resources provided.

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What We Offer:

No Final Interview Process: A streamlined hiring process with no stressful final interview!

Training Provided: Comprehensive training, along with tips and guidance to help you excel in the role.

Flexible Hours: Enjoy the flexibility of working from home with part-time and full-time options.

Open to All: We welcome candidates from all backgrounds, whether you have previous experience or are new to customer service.

Career Growth: Opportunities for career development and advancement within the company.

Requirements:

A positive attitude and willingness to learn.

Strong communication skills, both written and verbal.

Basic computer skills and access to a reliable internet connection.

Ability to work independently in a remote setting.

Must be at least 18 years old.

How to Apply: Interested candidates can apply directly through our website or contact our hiring team for more information. We look forward to helping you get started on your new career path!

Job Types: Full-time, Fresh graduate

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift
  • Flextime
  • Holidays
  • Weekends

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • For how long is your BPO experience?
  • Are you a former employee of Concentrix?
  • Kindly fill out this following: Name, Active number, Email, Location
  • Are you willing to work onsite in Clark Pampanga?

Work Location: In person

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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