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Remote Service Advisor Position id-3986

Job Description

Remote Automotive Service Advisor – Join Our Team!

📍 Remote Position | 🕒 8:30 AM – 4:30 PM Eastern Time

About Us

Pat’s Automotive is a leading independent auto repair shop specializing in Tesla vehicles. We are looking for a Remote Service Advisor to join our team and provide top-notch customer service while managing repair estimates and scheduling.

What You’ll Do
  • Work an 8-hour shift starting at 8:30 AM Eastern Time
  • Log in remotely and manage daily workflow efficiently
  • Build at least 8-10 estimates per day with accuracy and detail
  • Communicate with customers about their estimates, repair needs, and service updates
  • Answer incoming calls remotely and assist customers professionally
  • Schedule appointments and coordinate repairs with technicians
  • Work closely with the in-shop team to ensure seamless operations
  • Maintain detailed records of customer interactions and repair recommendations.

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What You Need to Succeed

✅ Experience as a Service Advisor in an automotive repair setting (independent or dealership)
✅ Strong customer service & sales skills – friendly, professional, and empathetic
✅ Excellent written and verbal communication skills
✅ Highly organized & detail-oriented – able to manage multiple tasks efficiently
✅ Technical knowledge of automotive repairs & estimating software 
✅ Ability to work remotely – you must have:

  • Reliable high-speed internet
  • A quiet, professional workspace
  • At least one computer monitor (two preferred)
    ✅ Self-motivated & proactive – able to stay productive without direct supervision
    ✅ Fluent in English (Spanish is a plus!)

Why Join Us?

🚗 Work remotely – no commute, work from home!
💰 Competitive pay + performance incentives
📚 Ongoing training & growth opportunities
👥 Supportive team environment

If you’re a people person with strong automotive knowledge and thrive in a remote work environment, we’d love to hear from you!

📩 Apply now and be part of a growing, innovative auto repair team!

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1. HOW DO YOU PLAN YOUR DAY?

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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