Joint Communications Center Manager ID-3821
The City of Cedar Rapids is seeking an experienced and dynamic Joint Communications Center (JCC) Manager to lead and oversee the daily operations of our emergency communications center. This role is responsible for ensuring the efficient coordination of emergency response services, managing a team of dispatchers, implementing best practices, and maintaining compliance with all regulatory standards. The ideal candidate will have strong leadership skills, extensive experience in public safety communications, and the ability to foster a high-performance work environment.
About our Organization
At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.
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About our Community
Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here!
About the Position
Oversees the functional operations of the 911 call center, ensuring an efficient and responsive emergency communication system. Manages staff, budget, and operational procedures to serve the needs of the community.
The City of Cedar Rapids does not offer sponsorship for employment authorization.
Job Duties & Responsibilities
Leads and evaluates the Cedar Rapids emergency medical, fire and police department dispatch protocols
Oversees and audits all Joint Communication Agency training records
Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations
Develops and manages the center’s overall budget
Ensures Cedar Rapids Police and Fire Departments comply with accreditation standards and best practices in emergency response.
Liaison to the Cedar Rapids information technology; maintains all common name places in the dispatch system and other department(s) personnel and public agencies
Oversees the City’s 800 MHz radio system and administers the countywide radio system
Serves as a liaison and actively engages with local, state, and federal officials, community organizations, schools, businesses, and the public to foster trust and transparency in emergency response services.
Represents the City on boards and commissions as assigned.
Provides accurate and truthful testimony in legal proceedings when subpoenaed regarding 911 calls and departmental procedures.
Performs related work as required
Required Education and Experience
Bachelor's Degree in Public Safety Administration, Emergency Management and/or Communication Studies or a related field and five to seven years of experience in emergency assistance using the principles and methods of the Enhanced 9-1-1, Text to 9-1-1 and Next Generation 911 system OR
An equivalent combination of education and/or experience (i.e. one year of relevant full-time experience may substitute for one year of education)
Supervisory experience
Strong written, verbal and interpersonal communication skills
Proficiency with Microsoft Office
Ability to work collaboratively with diverse populations
Required Licenses or Certifications
Ability to obtain and maintain NCIC certification
Work Schedule
Monday- Friday 8:00am to 5:00pm
Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).
Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.
