At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
**This position will be located in Louisville, KY***
Job Overview
As an Expert in Inbound Virtual Business Sales, you'll handle live inbound business sales calls for both new and existing customers. You'll conduct discovery conversations to determine the best T-Mobile products and services for each customer, leveraging your thorough understanding of all T-Mobile for Business offerings. Based on your conversations, you'll recommend wireless solutions, including price plans, data, and enhanced services. You'll collaborate closely with direct field sales teams for deal partnerships, as well as Implementation and Solution Engineering support teams.
You'll be responsible for researching and fraud-checking all businesses before sales engagement, managing the business verification process, and working closely with Business Verification, Credit Underwriting, Authentic ID, Customer Protection Review, and Fraud teams. Additionally, you'll handle business customers' necessary tax and financial documents and assist with all post-sale customer support needs for the term of account ownership.Job Responsibilities:
- Inbound Calls: Receive a high volume of daily inbound calls to the 800 T-Mobile line. Handle daily customer communication and follow-ups using various tools for outbound/inbound phone calls, emails, online meetings/appointments, and funnel management.
- Customer Research: Perform research to understand customers' unique needs and select appropriate product/service information messaging. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
- Verification: Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers.
- Lead Management: Carefully follow the lead management processes in Salesforce to qualify customers. This includes researching the business through various resources to prevent fraud and protect the company.10%
- Field Sales Partnerships: Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs, in the SMB and ENT space.
- Customer Support: Provide follow-up care for customers with billing, device, or service issues. Work with Business Technical Support, Business Sales Support, and Care to support business customers and handle escalations for Telesales experts.
Education and Work Experience:
- High School Diploma/GED (Required)
- Associate's Degree Business, Marketing, Communication or related subject (Preferred)
- Less than 2 years - Inbound/Outbound commissioned environment
- Less than 2 years - Business customer service, sales, or retention
Knowledge, Skills and Abilities:
- Organization and Task Management Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
- Communication and Collaboration Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
- Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)
Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $42,200 - $76,100, inclusive of target incentivesBase Pay Range: $29,540 - $53,270The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ337677¶dox=1
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
