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Trust & Safety Specialist, Law Enforcement Response

Other Jobs To Apply

<div class="content-intro"><p><strong>We're transforming the grocery industry</strong></p> <p><span class="im">At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</span></p> <p>Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.</p> <p><strong>Instacart is a Flex First team </strong></p> <p>There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. <a href="https://instacart.careers/remote/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://instacart.careers/remote/&source=gmail&ust=1651869232122000&usg=AOvVaw37OlxP8hAKN7nq4YwHQH7e">Learn more about our flexible approach to where we work.</a></p></div><p><strong>OVERVIEW</strong> </p> <p><strong><em>About the role -</em> </strong>The Law Enforcement Response (LER) Specialist will sit on Instacart’s Safety & Claims team and report to the LER Lead. You will collaborate cross-functionally with Legal and other stakeholders in this role. You must be able to operate with a high degree of confidentiality. </p> <p><strong><em>About the team -</em></strong>Instacart's Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. The Safety & Claims team is responsible for executing on processes critical to ensuring the Instacart platform remains secure and safe for all users.</p> <p>The role will include a blend of areas from real-time emergency response, tactical evidence gathering, and thorough investigations pertaining to misconduct and compliance on the Instacart platform. This role may also include supporting other Trust and Safety teams. This is a full time role (40 hours/week) and includes weekend hours. </p> <p><strong>ABOUT THE JOB</strong></p> <ul> <li>Field time-sensitive inquiries from law enforcement regarding Instacart’s policies around disclosing user data</li> <li>Conduct investigations to identify users and pull records</li> <li>Draft responses to valid subpoenas, warrants, and court orders with precision and attention to detail </li> </ul> <p><strong>ABOUT YOU</strong></p> <p><strong><em>Minimum Qualifications</em></strong></p> <ul> <li>Interest in issues related to law, policy, and privacy </li> <li>Familiarity with legal language and US/CAN criminal justice system</li> <li>Ability to communicate about complex, nuanced policy and legal issues to internal and external stakeholders in sensitive and potentially high-visibility situations</li> <li>Ability to navigate emergency situations in a calm, meticulous, detail-oriented manner</li> <li>Comfortable using Google Drive to collaborate with colleagues</li> <li>Comfortable with basic data analysis using Excel or Google Sheets </li> <li>Excellent writing skills </li> </ul> <p><strong><em>Preferred Qualifications</em></strong></p> <ul> <li>Familiarity with applicable privacy laws and regulations</li> <li>Experience using investigative tools to conduct searches and identify records based on minimal information</li> <li>Basic understanding of SQL</li> <li>Professional experience related to legal and privacy operations</li> <li>Comfortable using Adobe Acrobat or similar PDF editing software</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy </span><a href="https://instacart.careers/flex-first/" target="_blank">here</a>.</p> <p><span style="font-weight: 400;">Offers may vary based on many factors, such as candidate experience and skills required for the role. </span><span style="font-weight: 400;">Please rea</span><span style="font-weight: 400;">d more about our benefits offerings<strong> </strong></span><a href="https://instacart.careers/taste-of-instacart/" target="_blank">here</a>. </p> <p><span style="font-weight: 400;">For US based candidates, the base pay ranges for a successful candidate are listed below.</span></p></div><div class="title">CA, NY, CT, NJ</div><div class="pay-range"><span>$57,000</span><span class="divider">—</span><span>$63,000 USD</span></div></div><div class="pay-input"><div class="title">WA</div><div class="pay-range"><span>$54,000</span><span class="divider">—</span><span>$60,000 USD</span></div></div><div class="pay-input"><div class="title">OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</div><div class="pay-range"><span>$52,000</span><span class="divider">—</span><span>$58,000 USD</span></div></div><div class="pay-input"><div class="title">All other states</div><div class="pay-range"><span>$47,000</span><span class="divider">—</span><span>$52,000 USD</span></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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