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Bilingual Customer Service Representative (fully remote) id-4545

Bilingual Customer Support Representative

?? 100% remote EST or CST

?? Need to be available between 8am - 6pm, Monday ?? Sunday (will be 40 hours per week...

 

Duration: 4+ months; strong potential to convert perm

 

Pay Rate: $20.00 per hour W2

?? You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate

?? This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.

?? Proactively identify issues and potential failures and implement mitigation tactics

?? Address merchant & delivery driver issues with empathy and urgency

?? Spearhead & execute workflows that ensure we meet exceptional SLAs

?? Identify trends & communicate findings to the broader teams to improve our processes

?? Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.

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We??re excited about you because??

?? Fluent in Spanish is required

?? 1-2 years of work experience in a fast-paced customer service role

?? Comfortable with Google Sheets

?? High School Diploma minimum; degree a plus

?? Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce

Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.

Browse our website below for additional information on our company.

The Fountain Group

4505 Woodland Corporate Blvd, Tampa, FL 33614

??We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.??

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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