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Customer Service|Sioux Falls,SD|Amazon | Hiring

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Role Based in Sioux Falls

Primary Details

  • Company: Amazon
  • Location: Sioux Falls, SD
  • Stable workload with modern tooling and processes.
  • Job Title: Customer Service
  • Benefits: A comprehensive benefits package is included.
  • Posted: Recently.
  • This role centers on Previous experience in customer service within the Transportation, Delivery, Logistics space in Sioux Falls.
  • Compensation:
  • This Sioux Falls-based role is an excellent opportunity for professionals skilled in Previous experience in customer service.
  • Our Amazon team in Sioux Falls, SD is growing.
  • Benefit from working in Sioux Falls, a key hub for the Transportation, Delivery, Logistics industry.

Company Overview: Amazon is seeking passionate and customer-focused individuals to join the Customer Service team. As a Customer Service Associate, you will play a vital role in creating a world-class experience for Amazon customers by resolving their inquiries and ensuring satisfaction. This role requires strong communication skills, a problem-solving mindset, and the ability to work effectively ... in a fast-paced environment. You will be the voice of Amazon, assisting customers with questions related to orders, deliveries, products, returns, and more — all while upholding Amazon’s mission to be Earth’s most customer-centric company. Role and Responsibilities: In this role, you will deliver excellent service by resolving customer inquiries promptly and professionally. Key responsibilities include: • Respond promptly and accurately to customer inquiries via phone, chat, or email. • Assist customers with issues related to orders, returns, refunds, account settings, and product information. • De-escalate customer concerns with professionalism and empathy. • Use internal tools to research and resolve customer problems in real time. • Follow standard operating procedures and ensure compliance with Amazon’s customer service policies. • Document customer interactions in the system clearly and accurately. • Collaborate with team leads and managers to identify trends, share feedback, and improve service delivery. Required Skills and Experience: • High school diploma or equivalent. • Strong written and verbal communication skills. • Basic computer literacy and ability to navigate multiple systems simultaneously. • Ability to type at least 35 words per minute. • Excellent problem-solving and organizational skills. • Ability to work flexible hours, including evenings, weekends, and holidays as needed. • A quiet, distraction-free workspace (for remote roles). Preferred Qualifications: • Previous experience in customer service, contact center, retail, or hospitality. • Familiarity with Amazon products, services, and digital platforms. • Experience handling customer interactions in a high-volume environment. • Ability to remain calm under pressure and handle customer concerns empathetically. Compensation and Benefits: • Competitive pay with performance-based bonuses. • Paid training and ongoing support. • Employee discounts on Amazon products. • Opportunities for advancement within Amazon’s global network. • Health, dental, and vision insurance (for eligible employees). • 401(k) with company match and other financial benefits. • Flexible work schedules and remote work options (where available). • A culture focused on inclusion, innovation, and respect. Work Environment: • Fast-paced and performance-driven. • Remote and in-person roles may require extended periods of sitting and use of computers. • For remote roles: reliable internet connection and a private work area are required. • Supportive team atmosphere with ongoing coaching and career development. Schedule Options: • Flexible shifts, including morning, evening, weekend, and overnight. • Full-time (30–40 hours/week) and part-time (20–29 hours/week) opportunities. • Seasonal and permanent roles may be available based on business needs. Core Skills & Competencies: • Customer Empathy: Understand the customer’s point of view and deliver service with a human touch. • Active Listening: Listen carefully to customers and ask clarifying questions when needed. • Resilience: Stay calm and professional, even in challenging interactions. • Adaptability: Adjust quickly to new systems, tools, and procedures. • Team Collaboration: Work well with others and share knowledge and best practices. About Amazon: Amazon is a global leader in e-commerce and customer service, committed to being Earth’s most customer-centric company. Amazon values diversity, inclusion, and innovation, creating opportunities for employees to thrive in a collaborative and supportive environment. Amazon is proud to be an equal opportunity employer, making employment decisions based on qualifications, merit, and business needs. The company does not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other legally protected status. Joining Amazon’s Customer Service team means playing a key role in delivering smiles and supporting millions of customers worldwide.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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