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Billing Service Analyst- Specialty Billing

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Bill Svc Anlyst Spec Bill - OB09FNWe're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. A Billing Service Analyst is responsible for the Billing and Collections of Middle Large Commercial Premium and Losses in a fast paced, continuously growing environment. Coordinators work cooperatively with customers and associates to ensure optimal customer and Hartford relationships. Use interpersonal, teamwork, customer service and sales skills to accomplish superior customer service results for assigned accounts. Support customer requirements to complete these activities: Provide account specific direction to all internal units involved with client. Receivable management, including all billing and collection processes for Middle and Large Account customers. Maintain all data needs for system calculations and billing set up for assigned accounts. The coordinator is responsible for workflow and processing of daily functions. This involves prioritizing, ensuring timeliness, maintaining a level of quality, providing recommendations, dispute resolution, and reporting variances.This position can be filled as a Billing Service Analyst or a Senior Billing Service Analyst.WORK ARRANGEMENTS:This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our offices (Hartford, CT, San Antonio, TX, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.RESPONSIBILITIES:Account Management Single point of contact for assigned acctsWork with team to ensure all work loads are being addressedAbility to adjust to changing prioritiesAbility to establish work flows in a fast paced, environmentManage required target datesDemonstrates attitude of willingness, cooperation, and concern for business issues.Customer Service Excellent communication and facilitation skills with demonstrated ability to relate to both internal and external customers effectivelyRecognize and analyze problems of varying degrees of complexity. Independently considers a variety of alternatives to arrive at a timely, practical and effective solution.Places high priority on service and consistently meets deadlines.Builds and maintains successful relationships, coalitions and networks within the company and with external contacts.Product Knowledge & Professional Development - essentialDemonstrates excellent research and analytical skills.Demonstrates high personal commitment to gain more knowledge and understanding of products, processes and applications of expanding technical and/or business knowledge.Ability to apply prioritization and organizational skills to assigned projects.Knowledge of The Hartford's workflows for both Premium and LossesInsurance background and understanding of the products supported and sold in the Construction and National Markets.QUALIFICATIONS:Strong Technology and PC skills; general comfort with technology and ability to learn software systemsCognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing SkillsDemonstrated commitment to delivering best in class customer serviceStrong Communication Skills (both verbal and written), Relationship BuildingStrong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done.INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$48,080 - $72,120Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us | Our Culture | What It's Like to Work Here | Perks & Benefits

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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