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Third Shift Customer Solutions Representative (FULLY REMOTE) ID-10145

**FULLY REMOTE***

 

Job Title: 2nd Shift Customer Service Representative (REMOTE) (MUST LIVE IN ILLINOIS...

 

Reports to: Office Manager

 

Work Hours: 3:30pm-12:00am, Tuesday thru Saturday

 

Pay Scale: Starting at $20.00/hour

 

Position Summary:

 

This is a fully remote position (with the exception of training) that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.

 

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Job Duties and Responsibilities: • Answer inbound phone calls to schedule jobs and handle customer service inquiries • Initiate outbound phone calls for scheduling of service calls • Handle various customer inquiries and requests efficiently and accurately • Dispatch the correct technician (based on qualifications, geography, customer preference) to each job • Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs • Proactively communicate with customers regarding estimated arrival times, technician details, etc. • Communicate with technicians regarding availability, expected completion time, etc. • Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls • Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company • High interaction with service technicians and various customers from residential to commercial • Other duties as assigned

Qualifications: • High school diploma or equivalent (GED) • Minimum of 3 years relevant work experience in customer service environment • Must live in Illinois and be able to reliably commute to McHenry, IL each day for training • Previous dispatch experience a plus • Strong verbal and written communication skills • Plumbing, Electric & HVAC experience a Plus • Attention to detail • Ability to manage priorities and workflow • Ability to deal effectively with a diversity of individuals at all organizational levels • Versatility, flexibility and a willingness to work within constantly changing priorities • Proficient in Microsoft Office • Ability to work from home efficiently • Ability and willingness to work nights and weekends

Benefits:

• Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options

• 401(k) Plan with Company Match

• Company-proved Life Insurance

• Employee discounts on company-provided services

• On-site training facility for continuous employee development

• Paid Time Off (PTO)

• Paid Holidays

• Tuition Reimbursement.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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