Support agent – Social media platform – Full-time id-10054
Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
• Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain high customer satisfaction levels.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep accurate records of customer interactions and actions taken.
• Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
Requirements
• Fluency in Spanish or Italian (both written and spoken) is mandatory.
• Excellent communication skills and a strong customer focus.
• Proven experience in customer support or a related field is preferred.
• Familiarity with social media platforms and their functionalities.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
• Basic technical skills and the ability to learn new software quickly.
• Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
• Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
• Knowledge of other languages is a plus.
• Experience in a remote work environment.
Benefits
Job Description: Customer Support Agent (Spanish/Italian Speaking)
Position: Customer Support Agent
Location: Remote/On-site
Employment Type: Full-time/Part-time
Languages Required: Spanish or Italian
About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
• Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain high customer satisfaction levels.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep accurate records of customer interactions and actions taken.
• Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Qualifications:
• Fluency in Spanish or Italian (both written and spoken) is mandatory.
• Excellent communication skills and a strong customer focus.
• Proven experience in customer support or a related field is preferred.
• Familiarity with social media platforms and their functionalities.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
• Basic technical skills and the ability to learn new software quickly.
• Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
• Experience with customer service software and CRM systems.
• Knowledge of other languages is a plus.
Benefits:
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• Flexible working hours.
• Comprehensive training and onboarding program.
• Access to employee wellness programs.
• Collaborative and supportive work environment.
Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
• Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain high customer satisfaction levels.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep accurate records of customer interactions and actions taken.
• Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Requirements
• Fluency in Spanish or Italian (both written and spoken) is mandatory.
• Excellent communication skills and a strong customer focus.
• Proven experience in customer support or a related field is preferred.
• Familiarity with social media platforms and their functionalities.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
• Basic technical skills and the ability to learn new software quickly.
• Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
• Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
• Knowledge of other languages is a plus.
• Experience in a remote work environment.
Benefits
Job Description: Customer Support Agent (Spanish/Italian Speaking)
Position: Customer Support Agent
Location: Remote/On-site
Employment Type: Full-time/Part-time
Languages Required: Spanish or Italian
About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our Spanish or Italian-speaking users.
Key Responsibilities:
• Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in Spanish or Italian.
• Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
• Follow up to ensure resolution and maintain high customer satisfaction levels.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep accurate records of customer interactions and actions taken.
• Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.
Qualifications:
• Fluency in Spanish or Italian (both written and spoken) is mandatory.
• Excellent communication skills and a strong customer focus.
• Proven experience in customer support or a related field is preferred.
• Familiarity with social media platforms and their functionalities.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
• Basic technical skills and the ability to learn new software quickly.
• Availability to work flexible hours, including weekends and holidays, if required.
Preferred Qualifications:
• Experience with customer service software and CRM systems.
• Knowledge of other languages is a plus.
Benefits:
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• Flexible working hours.
• Comprehensive training and onboarding program.
• Access to employee wellness programs.
• Collaborative and supportive work environment.
