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Senior Customer Solutions Engineer, gTech Sustainability id-10170

Job Description

Minimum qualifications:

  • Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  • 6 years of experience coding with one or more programming languages (e.g., Java, C/C , Python).
  • 6 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • Experience in technical troubleshooting, and managing internal/external partners or customers.


Preferred qualifications:



About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

gTech's new Sustainability team is looking for a Senior Customer and Partner Solutions Engineer who will partner with Google's product areas, other Alphabet bets, large strategic clients, think tanks, and not-for-profits to develop innovative solutions towards a more environmentally sustainable future, leveraging Google technology.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $147,000-$216,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

  • Work closely with Product Managers and Software Engineers across Google to improve or develop sustainability solutions for users, partners, and clients.
  • Analyze and resolve complex technical problems and roadblocks around data and solutions development.
  • Manage a group of stakeholders ranging from internal teams to external partners and clients, providing feedback, maintaining communication and delivering technical solutions.
  • Identify opportunities to optimize and automate workflows across a variety of product areas.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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