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Customer Support Associate - Entry Level id-10014

Job Description

RHM Staffing Solutions

For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise.

JOIN THE RHM TEAM!

The Customer Support Associate Responsibilities Include:

Competencies We Look for at RHM:

  • Service Mindset – Looking for someone who is willing to go above and beyond for a customer or a peer, someone who focuses on customer value, loyalty, and trust. This can also be someone who can deescalate conflict in a fair and respectful manner.
  • Teamwork – The work at RHM is a collaborative effort between the recruiting, sales and customer support staff. Looking for someone who understands that to achieve a common goal or to complete a task, we need to work together to identify the most effective and efficient way.
  • Time Management – Using time effectively and productively. This involves organization, planning and scheduling in a way that gets the job done in the allotted time.
  • Problem Solving – Someone who is willing to find a solution to a difficult or complex issue. It starts with defining the problem, determining the cause and implementing a solution.
  • Adaptability – The ability to adjust to a new or unpredictable condition (environmental, team, leader, goals, deadlines). This also means being flexible in soft skills such as communication, creative thinking and problem solving based on a change in need.
  • Coachability – An individual’s willingness and ability to seek, be receptive to, and act on constructive feedback to drive individual development.

Qualifications Include:

  • 0-1 year of experience working in customer service, payroll, or administrative capacity

Compensation & Benefits

We offer a competitive base salary plus performance-based commission, and an exceptional benefits package including comprehensive medical/dental/vision plan, a 401(k) savings plan, and vacation pay. We strive on making our people the best, because our people make the difference.

RHM Staffing Solutions does not discriminate in employment on the basis of to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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