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Remote Customer Support: Inbound Phone Calls - Property Taxes 10/2025

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<h1><b>We Could Use Someone Like You in Our Crew.</b></h1><p></p><p></p><p><b>ModSquad</b> is seeking experienced and passionate Customer Service Representatives to join our fully remote team. We’re looking for individuals who enjoy handling complex inquiries related to property taxes.</p><p></p><p>For this opportunity, you’ll respond to customer questions about tax assessments, appeals, and arbitrations via phone and email, helping them navigate the process of lowering their property tax rates.</p><p></p><p>You’ll work closely with your team to research accurate information, identify appropriate solutions, and ensure every customer receives clear, detailed, and effective support.</p><p><br><b>Key Responsibilities</b></p><ul><li><p>Answer phone calls and emails in a timely and professional manner.</p></li><li><p>Actively listen to ensure customers feel heard and understood.</p></li><li><p>Provide accurate and timely resolutions.</p></li><li><p>Escalate issues when necessary.</p></li><li><p>Stay up to date on task and policy updates to maintain accuracy.</p></li><li><p>Meet and maintain individual performance metrics.</p></li></ul><p><br><b>Skills & Qualifications</b></p><ul><li><p>Friendly, helpful, and upbeat communication style.</p></li><li><p>Strong problem-solving and critical thinking skills.</p></li><li><p>Ability to multitask and stay organized in a fast-paced environment.</p></li><li><p>Prior property tax experience is a plus.</p></li><li><p>Excellent command of grammar and written communication.</p></li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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