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Track and Trace CSR - Overnight/Remote Position id-11125

*Though this is a remote position, candidates need to be based in or near the Indianapolis, IN area as training will be at our Headquarters in Indianapolis as well as mandatory quarterly meetings.**

The Customer Service and Tracking Representative contributes to meeting Langham's goals of exceptional customer service, quality, process improvement, and profitability by assisting customers to control their flow of supply chain raw materials, works-in-progress, and finished goods, and ensuring customers' pickups and deliveries are completed as required. The Customer Service and Tracking Representative is ultimately responsible for the tracking of all shipments, i.e., meeting customer expectations of pick up, delivery, escalation and problem resolution.

Key outcomes expected


Critical skills, knowledge, and behaviors

  • Demonstrates effective verbal, written, and interpersonal skills.
  • Can effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels and roles.
  • Demonstrates customer service orientation.
  • Able to read, interpret, and use forms and other visual instructions to perform required work.
  • Proactive in anticipating and alerting others to problems with projects or processes.
  • High level of detail orientation and accuracy.
  • Takes initiative and needs little supervision.
  • Able to prioritize, organize tasks and time, and follow up.
  • Performs responsibilities efficiently and timely.
  • Able to negotiate with and influence others.
  • Proficient in basic computer skills, i.e., Internet usage (e-mail) and data entry.
  • Demonstrates proficiency in basic mathematics.


Experience and Education

  • High school Diploma or GED required
  • Prefer 1-2 years' experience in the transportation/logistics industry


Physical Demands and Work Environment: Will spend majority of time sitting working on computers and telephones. This position is working from home.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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