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Apple Creative - Retail Customer Training

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About the position

Responsibilities

  • Guide small groups and individuals in learning how to use Apple products effectively.
  • Facilitate scheduled learning sessions while also engaging with customers in the store.
  • Listen to customers' goals and tailor your teaching approach to maximize their understanding.
  • Encourage a culture of creativity and inclusivity within the store environment.
  • Assist customers in exploring additional in-store support options, such as business services and the Genius Bar.

Requirements

  • Passion for education and ability to instruct through hands-on learning.
  • Strong presentation and facilitation skills for teaching small groups.
  • Tenacity to help users maximize their experience with Apple devices.
  • Ability to contribute to an inclusive environment and respect diverse perspectives.
  • Self-motivated and capable of adhering to a structured training schedule.

Nice-to-haves

  • Comfortable with selling as well as teaching.
  • Flexibility in scheduling based on business needs.
  • Curiosity to learn and grow alongside team members.

Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits.
  • Discounted products and free services.
  • Reimbursement for certain educational expenses, including tuition.
  • Opportunity to participate in employee stock programs.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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