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Scheduling Coordinator for In-Home Childcare Services - Hybrid Position id-11239

About the position

We are looking for a dedicated, highly organized Scheduling Coordinator with strong administrative expertise to join our team in a hybrid role. This position requires 2 to 4 hours per day of actual scheduling and communicating with clients and contractors, with two days a week in the office for interviews and meetings. The Scheduling Coordinator will be on call seven days a week from 7:00 am to 10:00 pm, ensuring smooth coordination of our essential newborn care services. The role is crucial in managing and optimizing a complex scheduling system to ensure caregivers are appropriately assigned to families, serving as the primary point of contact between new parents and caregivers, and fostering clear and effective communication. The coordinator will handle sensitive information with confidentiality and professionalism, promptly resolve scheduling conflicts to avoid service interruptions, and maintain accurate records while tracking caregiver assignments and generating reports for management. Additionally, the coordinator will recruit new talent and manage the onboarding process for caregivers, ensuring they meet qualifications and are equipped to meet the needs of families. Collaboration with the care team is essential to ensure service quality and responsiveness.

Responsibilities

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  • Manage and optimize a complex scheduling system to ensure caregivers are appropriately assigned to families
  • ,
  • Serve as the primary point of contact between new parents and caregivers, fostering clear and effective communication
  • ,
  • Handle sensitive information with confidentiality and professionalism
  • ,
  • Promptly resolve scheduling conflicts to avoid service interruptions
  • ,
  • Maintain accurate records, track caregiver assignments and generate reports for management
  • ,
  • Recruit new talent and manage the onboarding process for caregivers, ensuring they meet qualifications and are equipped to meet the needs of families
  • ,
  • Collaborate closely with the care team to ensure service quality and responsiveness

Requirements

  • Proven experience in administrative roles, preferably within healthcare, childcare or service-based industries
  • ,
  • Excellent organizational, time management and multitasking abilities
  • ,
  • High moral standards and professional ethics
  • ,
  • Strong interpersonal skills, with the ability to intuitively understand the needs of both caregivers and new parents
  • ,
  • Ability to work independently, think critically and make sound decisions under pressure
  • ,
  • Proficiency with scheduling software and the Microsoft Office suite

Nice-to-haves

  • Self-motivated and goal-oriented
  • ,
  • Empathetic, especially when interacting with new parents and families
  • ,
  • Detail-oriented with a strong commitment to accuracy
  • ,
  • Adaptable and flexible to handle unexpected changes in schedules
  • ,
  • Reliable, with a strong work ethic and a sense of accountability

Benefits

  • Employee discount
  • ,
  • Flexible schedule
  • ,
  • Opportunities for advancement
  • ,
  • Paid time off
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