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Reporting Analyst (Trust & Safety Content Moderation)

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Do you believe that creators should have the ability to get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform. In order to support this level of growth, Patreon is looking for a Reporting Analyst  to join our Trust & Safety - Content Moderation team.

What you will do:

  • Work directly with Trust and Safety leadership on data-related requests across multiple issue verticals and projects/programs.
  • Help drive critical business decisions by building dashboard/reports, analyzing metrics, and surfacing insights that help improve efficiency and effectiveness
  • Design, develop, maintain reliable T&S metrics and dashboards and build expertise on how to optimize our KPIs and reporting format
  • Partner closely with Patreon’s Data Science team on complex requests. 

Skills and experience you possess:

  • Experience working in a fast-paced environment
  • Experience working in Trust and Safety and/or risk-related areas.
  • Proficiency with some or all of these technologies: Mode, Tableau, Atlassian/Jira, Slack, and Asana, Alternatively, you are comfortable with rapidly learning about these and other new technologies, and can train others on how to use them.
  • Advanced skills in querying datasets using SQL, Excel and building dashboards.
  • Excellent problem solving, analytical, and presentation skills, with an exceptional ability to multitask and prioritize.
  • Impressive organization skills with the ability to influence others around you
  • Ability to distill complex issues into structured frameworks and concrete action plans.
  • Strong data analysis acumen with the ability to translate between strategic business decisions and their operational implications.
  • Team player and a fast learner.

What you will have the chance to learn:

  • How the creator economy is shaping the future!
  • How to scale creator-centric programs in a rapidly growing global product company.

Who You'll Work With:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Our Core Values:

  • Put Creators First. WHEN CREATORS WIN, WE WIN.
  • Build with Craft. WE SIGN OUR NAME TO EVERY DELIVERABLE.
  • Make it Happen. WE DON’T QUIT, WE LEARN AND DELIVER.
  • Win Together. WE GROW AS INDIVIDUALS, WE WIN AS A TEAM.

Want to Learn More About Patreon?

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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