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REMOTE PHI - Telephone Service Representative id-10971

Job Description
Job Title: Telephone Service Representative
Location: Remote

We are seeking a dedicated and detail-oriented Telephone Service Representative to join our remote team. In this role, you will be the first point of contact for our clients, providing timely and professional customer support. Your primary responsibility will be to answer incoming calls, respond to customer inquiries, resolve issues, and provide information on behalf of our clients.

As a remote team member, you must be comfortable working independently, demonstrating reliability and excellent communication skills. You will need to adapt quickly to varying client needs and call volumes while adhering to company policies and procedures. We strive to deliver an exceptional level of service, and you will play a crucial role in helping us meet those standards by delivering outstanding support to our clients.

This is not a telemarketing or sales position-your focus will be on service, not selling.



Requirements

  • Strong attention to detail and commitment to customer satisfaction.
  • Minimum typing speed of 25 words per minute.
  • Ability to communicate effectively and professionally with clients.
  • Good data entry skills.
  • Drug-free and able to maintain a positive, professional attitude.



Technical Requirements for Work from Home:

Windows Machines:

  • Windows 11 Pro.
  • 16GB of RAM.
  • Quad-core processor with a CPU speed of at least 2.5 GHz.



Mac Machines:

  • Supported versions of macOS with all updates.
  • Minimum of 16GB of RAM with an M series chip.



All Computer Set-Ups Must Have:

  • Dual monitors (19" each) with widescreen recommended for better software experience.
  • Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
  • Ethernet connection required (Wi-Fi and satellite are not acceptable).
  • No data caps on internet usage.
  • A webcam for meetings, training, and quality monitoring.
  • A noise-canceling headset to maintain clear communication with customers.
  • Must have antivirus protection (Windows Defender is not allowed).
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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