Remote Consumer Services Representative - Must Reside 30 Miles Within Lake Forrest, CA id-10633
Are you or someone you know actively looking for a new customer support role? This opportunity give you the chance to learn about the upcoming kwikset lock products and quickly be able to provide an exceptional service to customers daily through phone calls and emails.
Description
SHIFT- 1pm- 930pm--- They will train during the normal day shift for about 2 weeks
PRODUCT LINES: Kwikset (primary)
The Kwiksest product line is mainly specialty locks - they have one where you swipe your phone and it unlocks and others that have pin pads. These are typically more escalated calls because people could be locked out of their houses and what not.
General Duties:
- Receives consumer calls and emails in regards to problems, installation instructions and general product information.
- Answers high volume incoming technical support calls.
- Offers knowledge to consumers and directing them to the proper source if necessary.
- Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
- While working with consumers over the phone completes information on computer screen with all of the pertinent data.
- Requires basic knowledge of computer software for data input and retrieval.
- Responds to consumer repairs and requests according to Consumer Service procedures.
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- Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
- Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.
Skills
ervice support, customer service
Additional Skills & Qualifications
- At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
- Previous experience in the hardware and home improvement industry preferred.
-Technical mindset and the willingness to learn - self motivated
- Type 35+ WPM.
- High School diploma or equivalent.
- Good verbal and written communication skills, bilingual in Spanish or French a plus
- Problem-solver; ability to deal with customers (internal and external) in difficult situations.
- Basic mechanical aptitude
Experience Level
Intermediate Level
Please contact me for more details!
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 29, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
