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Operations EFB Specialist id-10343

Overview

Let your career take off with PSA Airlines
About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Benefits

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:



Responsibilities

Position Summary

The Operations Electronic Flight Bag (EFB) Specialist will assist in the daily administration and pilot assistance/trouble shooting of PSA's EFB iPad program.

Job Responsibilities

  • Coordinate with the Fleet Management team for sustainment of the EFB program and refresh when applicable
  • Respond to EFB user calls/emails for the purpose of troubleshooting
  • Monitor ongoing FAA regulatory compliance of EFB program
  • Collect user feedback and track trends for the purpose of program modification
  • Work with American Airlines EFB Managers and third party vendor to ensure quality and stock of EFBs and associated equipment
  • Assist with the administration of the document control management tool
  • Assist in the database management of Comply, Jeppesen, and WSI, including periodic storage management/standards
  • Assist with deployment and operational testing of Applications, Betas, and iOS updates, including the research of trends and new features associated with updates
  • Assist with the formatting and dissemination of information via the EFB, ensuring consistency in documentation
  • Assist in the processing of returned items
  • Assist in the training and management of access for New Hire (NH) pilots with the EFB
  • Assist working with IDM and American to resolve issues with NH Pilot classes
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
  • Performs other duties as assigned



Position Specifics

Qualifications

Required

  • High School Diploma or equivalent
  • Experience with document retention
  • Demonstrated knowledge in developing process and controls
  • Advanced computer skills with Microsoft Office programs
  • Experience with telephone conferencing and email communication
  • Ability to speak/read/write in English
  • If hired, must be able to demonstrate that you are authorized to work in the U.S.


Preferred

  • Experience with Mobile Device Management (MDM)
  • Experience with Apple iPad iOS
  • Experience with Jeppesen digital charting software (JeppFD-Pro)
  • Experience with document control management
  • Aviation education


Additional Information

Supervisory: This is not a supervisory position.Delegation: In absence, responsibilities delegated to EFB Program Manager. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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