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Manager of Resident Retention - (Remote) Texas id-11378

About the position

The Manager of Resident Retention will play a pivotal role in enhancing lease renewals across multiple assigned communities, ensuring that residents feel valued and engaged. This position requires a proactive approach to resident interactions, particularly as lease expiration dates approach. The manager will be responsible for executing weekly renewal messaging and drafting all necessary lease renewal documents, ensuring compliance with company policies and legal requirements. Additionally, the role involves collaborating with the marketing team to create and manage social media content that reflects the community's values and engages current and prospective residents. In this role, the manager will act as a Social Media Ambassador, monitoring online reviews and feedback on platforms such as Apartment Ratings, Google, and Yelp. By identifying trends in resident feedback, the manager will work closely with property management and other departments to develop strategies that enhance resident satisfaction and retention. The position also includes organizing resident appreciation events and gathering feedback to continuously improve the resident experience. Customer service is a key component of this role, as the manager will assist residents with inquiries and service requests through various communication channels, ensuring a high level of satisfaction. The manager will also be responsible for maintaining awareness of local market conditions and competitor offerings, contributing to the overall marketing strategy for the properties. Administrative tasks will include managing lease renewal data, preparing reports, and ensuring all communications adhere to branding standards. The manager will embody the company's core values, promoting a culture of trust, integrity, and respect within the team and the communities served.

Responsibilities

Requirements

  • High School diploma or equivalent highly preferred.
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  • At least 2 years of experience in a leasing or property management position within the multifamily residential real estate industry.
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  • Ability to utilize Microsoft Suite Office Products (Word, Outlook, Excel, etc.) and the internet to perform job functions.
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  • Strong written and oral communication skills, demonstrating proper usage of grammar and spelling.
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  • Knowledge of all aspects of resident retention strategy and social media posting.

Nice-to-haves

Benefits

  • Comprehensive health and wellness programs.
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  • Incentives promoting physical, mental, financial, and behavioral wellbeing.
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  • Diversity, equity, inclusion, and belonging initiatives.
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