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IT Support Associate (Part-time) id-11326

Location: Atlanta, GA - Hybrid

Employment Type: Part-time, Hourly ~ 20 hours per week

Reports to: VP, Software Engineering

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary

The Part-time IT Support Associate will oversee the organization's information technology systems and infrastructure. This role is responsible for ensuring the reliability, security, and efficiency of the company's IT environment, implementing technology solutions to support business objectives, and providing technical guidance to team members. The ideal candidate will be a strategic thinker who can maximize technology investments while working within a part-time schedule.

Duties/Responsibilities:

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  • Develop and implement IT policies, procedures, and best practices
  • Coordinate with third-party vendors and service providers for IT needs
  • Troubleshoot and resolve technical issues in a timely manner
  • Provide technical support and training to staff as needed
  • Monitor and maintain software licenses and hardware inventory
  • Evaluate and recommend new technologies to improve efficiency and productivity
  • Collaborate with the Software Engineering team on integrations and system requirements
  • Manage IT budget and expenditures effectively
  • Ensure compliance with relevant regulations and security standards


Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in IT management or system administration
  • Strong knowledge of network infrastructure, cloud services, and cybersecurity
  • Experience with healthcare IT systems and HIPAA compliance preferred
  • Proficiency in Windows and Mac environments
  • Familiarity with backup and disaster recovery protocols
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal abilities
  • Ability to work independently and manage time effectively
  • Relevant certifications (CompTIA, Microsoft, AWS, etc.) a plus



Benefits:

Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.

  • Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
  • Flexible hybrid working environment



Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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