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**Experienced Full Stack Customer Service Agent – Multilingual Support Specialist**

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At Talvora, we're on a mission to revolutionize the customer service industry by providing exceptional support experiences to our clients' customers. As a key member of our team, you'll play a vital role in delivering top-notch service, generating leads, and driving business growth. If you're a highly motivated, multilingual, and tech-savvy individual with a passion for customer service, we want to hear from you! **Our Story** Flexionis has come a long way since its inception in 2014. From a small attic business to a global contact center company, we've grown exponentially, with contact center agents based in over 10 countries and handling 15,000+ customer interactions every month. Our commitment to excellence has earned us a reputation as a leading provider of multilingual customer service solutions. We're proud to be part of a growing industry that values quality, innovation, and customer satisfaction. **What We Do** At Jobtrix, we proactively engage with our clients' website visitors, using live chat, phone, email, and other messaging channels to provide support and answer questions. Our clients operate in various industries, including automotive, fashion, IT, industrial, e-commerce, travel, and education. By outsourcing customer service to us, our clients can focus on their core activities, knowing that their customers are in good hands. **Why This Role is Critical** Our Customer Service Agents are the front line of our business, ensuring the continued success and growth of Remotica. As a key member of our team, you'll be responsible for generating leads, delivering exceptional customer service, and building strong relationships with our clients' customers. This role requires a high level of professionalism, strong communication skills, and the ability to multitask in a fast-paced environment. **About the Work** In this varied and versatile position, you'll be responsible for: * Answering customer questions about products and services * Cultivating interest in visitors to leave contact details * Conducting up to 3 chat conversations simultaneously * Answering incoming phone calls, emails, and WhatsApp messages * Consulting various systems to answer customer questions accurately and quickly * Entering contact details of leads into our systems **Flexibility** You'll work 40 hours a week, in shifts between 7 am and midnight Amsterdam time, 7 days a week. As a remote worker, you'll have the flexibility to work from anywhere in the world, with the option to work from home. You must be available for at least 12 months and be willing to work during office hours for the first weeks of training and induction. **Your Duties and Responsibilities** * Be responsible for the care of our French-speaking customers, resolving issues, answering questions, and listening to their feedback * Work under the direction of a team leader to deliver results in lead generation and customer service * Serve small and large companies based on complexity and service level * Qualify leads and deliver excellent customer service through different means of communication **Daily Responsibilities** * Communicating with a range of customers – answering questions and generating leads * E-mailing leads and escalations to clients and processing refunds and returns in their ecommerce systems **Our Offer** At Skillnex, we offer a dynamic and innovative work environment that empowers our people to develop and grow alongside top talent. Our benefits include: * The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel * Work from anywhere in the world * Contribution to your electricity, internet, and telephone expenses * Your own computer with two large screens (delivered to your home) * The opportunity to develop your skills and experience * Great team and company events * Extensive training and further support on the job from experienced Agents and Team Leaders * Ample opportunities to work on your own development and growth * Good earnings of 560 EUR (about 6,000 MAD) gross per month worked (based on 40 hours) * Bonus scheme for the quality of your work (after two months of service) * Annual bonus based on company performance * An international work environment with a whole lot of fun thrown in! **Diversity, Inclusion & Belonging** At Zenvora, we're committed to creating an inclusive culture that encourages diversity of people and thinking. We believe that everyone deserves to feel they truly belong and can bring their most colorful selves to work every day. **Your Knowledge and Skills** We're looking for a highly motivated and skilled individual with: * Excellent spelling and grammar of the French language at least C1 level (we'll test this) * Strong interpersonal skills and a passion for consistently providing great customer experience * A customer-centric approach: you turn toward customers with empathy and understanding of their problems * Great listening skills: you can turn customers' feedback into prod

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...