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Customer Service Specialist Job (Remote) id-11395

 

About the job:

Key responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner
2. Provide technical support and troubleshoot issues to ensure customer satisfaction
3. Process orders, returns, and refunds with accuracy and attention to detail
4. Collaborate with other departments to escalate complex issues and ensure resolutions
5. Maintain customer records and update information in the CRM system
6. Identify opportunities to upsell products and services to increase customer retention
7. Assist in creating training materials and conducting workshops for new hires to improve overall customer service quality

 

 

 

Who can apply:

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Only those candidates can apply who:

  1. have minimum 1 years of experience
  2. can work from 10:30 am - 4:30 pm Indian Standard Time (as the company is based outside of India & their local work timings are 8:00 am - 2:00 pm Eastern African Time)

 

 

Salary:

$ 41,400 - 1,30,400 /year

 

 

 

 

Experience:

1 year(s)

 

 

 

 

Deadline:

2025-06-23 23:59:59

 

 

 

 

Other perks:

5 days a week, Health Insurance, Life Insurance

 

 

 

 

Skills required:

MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken)

 

 

 

 

About Company:

Rednet IT Services is an international professional services company implementing ERP systems and Compliance Management Solutions. It is founded in 2013. Rednet IT Services has formed partnerships with Logo (Turkey) to bring international IT systems and expertise combined with localization know how to the Egyptian and Middle Eastern marketplace.

 

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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