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Customer Service Champion id-11096

About the position

At TaxPRO, we pride ourselves on being a professional, agile, and customer-centric software company located in downtown Little Rock, Arkansas. We are currently seeking a Customer Service Champion to join our dynamic team. This full-time position offers a competitive salary starting from $45,000 per year, along with a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, a 401(k) plan, and paid time off. Our work environment is designed to promote work/life balance, with opportunities for growth and the flexibility to work from home on certain days. As a Customer Service Champion, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. Your responsibilities will include testing software, conducting product installations, providing training, and performing upgrades both in person and virtually. You will be the primary point of contact for our clients, offering support via phone, email, and in-person interactions. Maintaining 100% customer satisfaction is a key goal, and you will work closely with our development team to continuously improve and evolve our TaxPRO products. We are looking for a fun, tech-savvy individual who is eager to contribute to a small software company with a start-up culture. At TaxPRO, we value intellectual and creative freedom, and our management philosophy is centered around rewarding results rather than seniority or job title. If you are seeking a rewarding position where you can collaborate with talented professionals and make a significant impact, TaxPRO may be the perfect fit for you.

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Responsibilities

  • Testing of software
  • Product installations, training, and upgrades in person and virtually
  • Support for clients via phone, email, and in-person
  • Maintain 100% Customer Satisfaction
  • Interact with the development team to continuously improve and evolve TaxPRO products

Requirements

  • Bilingual
  • 1 year of customer service experience
  • Basic knowledge of computer science
  • Understanding of accounting principles
  • Experience with balance sheet reconciliation
  • Entry-level position

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
  • Flexible schedule
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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