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Content Moderator

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About the position

Responsibilities

  • Review and moderate a variety of user-generated content, including posts, comments, images, and videos, ensuring compliance with company policies and legal regulations.
  • Enforce policies with fairness and accuracy, identifying trends and reporting violations.
  • Handle sensitive content with professionalism and empathy, following established escalation protocols.
  • Collaborate with internal teams to address content-related issues and improve moderation processes.
  • Utilize AI-powered tools and other technologies to streamline moderation efforts.
  • Analyze and report on content trends, generating valuable insights and metrics.
  • Support crisis management efforts, responding quickly to negative content and misinformation.

Requirements

  • Resilience and composure: The ability to thrive under pressure and handle sensitive content with emotional intelligence.
  • Strong decision-making: Sound judgment and the ability to apply guidelines fairly and accurately.
  • A growth mindset: A desire for continuous learning and professional development.
  • Results-oriented: A focus on achieving performance targets while maintaining high quality.
  • Cultural sensitivity: An appreciation for diversity and the ability to assess content without bias.
  • Adaptability and problem-solving: The ability to navigate complex situations and find creative solutions.
  • Collaboration and communication: Excellent interpersonal skills and the ability to work effectively in a team.
  • English proficiency: B2 level in reading, speaking, and listening.
  • On-site availability: Ability to work flexible shifts, including nights, weekends, and holidays.

Nice-to-haves

  • Previous experience in content moderation, customer support, or related fields.
  • Familiarity with social media platforms, content management systems, and AI moderation tools.

Benefits

  • Competitive salaries.
  • Comprehensive benefits packages.
  • Wellness programs.
  • Coaching and continuous learning opportunities.
  • Internal mobility and professional growth.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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