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Slack Success Professional

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Job Title:

Customer Experience Manager

About the Role:

We are seeking a highly motivated and experienced Customer Experience Manager to drive customer success. As a key member of our team, you will be responsible for advising and guiding customers in launching and adopting Slack successfully.

Key Responsibilities:

  • Develop a deep understanding of customer needs and expectations.
  • Accelerate adoption, maturity, and growth across our largest customers while ensuring each customer realizes business value.
  • Mentor customers on how to use Slack to communicate, collaborate, and work more productively.
  • Prioritize your portfolio to deliver business outcomes with an emphasis on both driving growth as well as securing retention.
  • Lead a cross-functional partnership across your named customer(s) and our organization, identifying new ways our platform can differentiate them in the market.

Requirements:

  • Relevant work experience in customer-facing roles, account management, or strategic consulting.
  • Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization.
  • Ability to cultivate and own executive sponsor relationships.
  • Diplomacy, tact, and poise under pressure when working through customer issues.

What We Offer:

  • World-class enablement and on-demand training.
  • Exposure to thought leaders with a passion for living our values.
  • A clear path to promotion with accelerated leadership development programs.
  • Regular coaching with your leadership.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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