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Sales Account Lead – Service Parts Logistics (Remote at UPS)

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Job Summary UPS is looking for a highly driven and experienced Sales Account Lead to join our Service Parts Logistics team in a fully remote capacity. Based near or around San Jose, CA, this position is responsible for managing and expanding customer relationships, delivering value-driven logistics solutions, and supporting long-term growth strategies in the technology and service parts sectors. Job Description As the Sales Account Lead – Service Parts Logistics, you will serve as the primary contact for a portfolio of key clients, driving end-to-end logistics solutions tailored to each customer’s supply chain needs. This role requires deep expertise in sales, customer engagement, and supply chain management, particularly in service parts logistics for high-tech or manufacturing industries. You will analyze customer operations, identify performance gaps, and deliver strategic proposals that optimize cost, increase speed, and enhance service levels. Working in close collaboration with operations, marketing, and solution design teams, you'll play a crucial role in delivering impactful customer experiences. This is a remote position open to applicants within the United States, with preference given to those in or near San Jose, CA. Company Overview United Parcel Service (UPS) is a global leader in logistics, known for its reliable shipping, supply chain solutions, and innovative technology services. UPS operates in over 220 countries and is committed to excellence, sustainability, and inclusive culture. Our employees are empowered to build rewarding careers through professional growth, collaboration, and work-life flexibility—especially in our growing remote workforce. Requirements - Bachelor’s degree in business, logistics, or a related field (MBA preferred) - 5+ years of B2B sales or account management experience, preferably in logistics or supply chain - Proven track record of managing key accounts and exceeding sales goals - Strong understanding of supply chain operations, especially service parts logistics - Excellent communication, negotiation, and client relationship skills - Experience with CRM platforms such as Salesforce - Authorized to work in the United States Responsibilities - Manage a portfolio of strategic client accounts within service parts logistics - Develop customized logistics solutions to meet customer supply chain needs - Build long-term relationships with executive-level clients - Identify new sales opportunities and contribute to proposal development - Collaborate with internal teams to ensure seamless service delivery - Track performance metrics and provide regular business reviews to customers - Drive customer retention, satisfaction, and revenue growth Benefits - Competitive base salary with performance-based incentives - Comprehensive medical, dental, and vision plans - 401(k) with employer match - Generous PTO, holidays, and remote work support - Tuition reimbursement and career development resources - Inclusive culture with support for diverse backgrounds and flexible lifestyles How to Apply To apply, visit the official UPS careers site and search for remote opportunities. Submit your application with a tailored resume highlighting your experience in sales, logistics, and customer relationship management. Qualified applicants will be contacted for a virtual interview process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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