Responsibilities
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
a high school diploma
communication and interpersonal skills; ability to work in a fast-paced environment
What is the work?
Customer Service:
Proactively provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Works independently with minimal supervision
Food Service / Production:
Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
Slices, packages, labels, rotates, and culls products for poor quality
Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)
Sales:
Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Food Safety:
Cleans and sanitizes display cases
Operates and maintains all / more complex equipment properly
Complies with H-E-B food safety and sanitation standards
Complies with department / Store operating procedures
Additional Department-Specific Responsibilities:
BAKERY:
Records production and shrink to aid in production planning
Assists in technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
DELI:
Ensures service counter Customers are greeted and taken care of in a timely manner
Manages Make Ready application (TMR) for e-Commerce orders throughout the day
Uses Fresh Production Planner; ensures all inventory processes are complete and product
is prepared in the quantities called for on the planner
Performs inventory management processes (MSI, PAW) as required
Assists in training other Partners
If applicable, ensures catering orders are prepared and ready in time for Customer pickup
Communicates product inventory concerns to the Lead or Manager
Provides product demos and product education to Customers
Ensures all sanitation and maintenance tasks for Deli slicers are followed
PREPARED FOODS:
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops, food in preparation for chef
What is your background?
Minimum age 18 (mandatory)
High school diploma, or equivalent
1+ years of experience
Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance
Do you have what it takes to be a fit as an H-E-B Food Service Specialist?
Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
Strong customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department?
Bakery:
Constantly
reach at waist, grasp
Frequently stand, walk, reach at shoulder, bend
Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
Deli:
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
* It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2021Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: PART_TIME
