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Coffee Shop Shift Supervisor

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Coffee Shop Shift Supervisor

At Starbucks, building connections is at the heart of what we do. Our people—especially our store teams—define our company. We create meaningful relationships with one another, our guests, and the communities we serve, aiming to make a positive difference each day.

We celebrate collaboration and collective achievements, which is why we refer to ourselves as “partners.” We foster a warm, welcoming workplace where all team members belong and where every partner’s unique experience is valued.

As a shift supervisor, you’ll set the example for our high standards and help shape the Starbucks Experience. You’ll coordinate daily operations, work side by side with our baristas, and ensure that customers enjoy excellent service and perfectly crafted products.

Within our fast-paced environment, you’ll have the chance to motivate and support your team, nurture a positive store culture, and grow your leadership skills. Shift supervisors are essential to creating an uplifting atmosphere for both customers and coworkers.

You’re Likely to Excel as a Shift Supervisor if You:

- Are proactive, dependable, and act with integrity
- Enjoy working with others and helping your team succeed
- Know how to deliver outstanding customer service
- Take pride in producing high-quality results
- Are comfortable leading, directing, and supporting team members
- Are eager to learn new things, including new beverage recipes
- Have experience with handling cash and are committed to store safety
- Maintain composure in a lively, fast-moving environment
- Communicate clearly and confidently

Compensation & Benefits

Starbucks offers eligible full- and part-time team members a well-rounded benefits package, including competitive pay and complimentary beverages. Coverage options include health care, tuition support, and company equity programs as well as flexible scheduling and paid time off.

Benefits Overview

Health

- Comprehensive medical, dental, and vision insurance
- Life insurance coverage
- Short-term and long-term disability insurance

Stock & Savings

- Bean Stock equity rewards
- Stock Investment Plan (SIP)
- 401(k) retirement savings with company matching
- Support for financial well-being

Education & Development

- Starbucks College Achievement Plan (100% tuition coverage for eligible bachelor's degrees)
- Pathway to Admission programs
- Sustainability and leadership education

Partner & Family Support

- Sick time for team members and dependents
- Paid parental leave
- Mental health benefits and wellness resources
- Backup care programs
- Paid vacation and holiday leave
- Family expansion financial assistance
- Support for DACA expenses

Additional Perks

- Complimentary food and beverages
- Regular discounts on products
- Weekly product markouts
- Music streaming subscription
- Discounts on Starbucks merchandise and at other retailers
- Fitness and activity programs
- Charitable contribution matching
- Elite athlete support

Experience Required

- One year in a customer service role in either retail or food service

Key Qualifications

- Regular attendance and punctuality, with or without reasonable accommodation
- Willingness to work varied hours, including mornings, nights, weekends, and holidays
- Knowledge of and adherence to store operations and policies, including quality, safety, and cash handling
- Minimum six months’ experience in a role with frequent customer interaction
- Capability to prepare food and beverages according to recipes or special requests
- Minimum six months’ experience overseeing or planning tasks for at least two other team members

Skills and Abilities

- Able to supervise the work of others
- Capable of learning quickly
- Effective communication skills
- Understanding of the retail industry
- Strong people and teamwork skills
- Ability to build relationships with colleagues and customers

Additional Information

As a partner at Starbucks, you and your family may participate in a comprehensive benefits program. This includes health, dental, and vision plans, life insurance, disability coverage, paid parental leave, and support for family expansion. You’ll accrue vacation and sick time and may receive extra pay for working on holidays. Eligible employees can join a 401(k) plan with employer matching, stock purchase programs, and equity rewards. Financial wellness and savings tools are also available. Educational benefits include the Starbucks College Achievement Plan and resources for student loan management, along with a range of other learning opportunities and backup care assistance. Starbucks complies with all relevant employment laws and regulations regarding leave and benefits. Offerings may vary based on negotiated agreements.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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