Assistant Store Manager - Beverly Drive, Los Angeles, Ca id-9373
About the position
At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it. As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development. Your role will involve assisting in daily store operations, developing strategies to drive sales, and ensuring compliance with company policies to maintain a safe and efficient work environment.
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You will also be responsible for maintaining outstanding store conditions and visual merchandising standards, while upholding Sephora brand excellence in-store. In this position, you will play a crucial role in client satisfaction by ensuring high levels of service, handling client complaints, and supporting client loyalty programs. You will assist in managing inventory levels and resource allocation to ensure optimal productivity and performance. This role requires strong leadership skills, client management abilities, and a knack for attracting and inspiring employees. You will also need to be flexible with your availability to work a retail schedule and be able to lift and carry up to 50 pounds, as well as stand and walk the sales floor for the entire shift.
Responsibilities
- Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
- Help develop and implement strategies to drive store sales and increase profitability.
- Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
- Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
- Conduct performance appraisals, manage employee development, and provide ongoing feedback.
- Ensure high levels of client satisfaction through excellent service.
- Handle client complaints and provide appropriate solutions.
- Support client loyalty programs and services to ensure client loyalty and engagement.
- Maintain outstanding store condition and visual merchandising standards.
- Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
- Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
- Assist in managing inventory levels to ensure product availability.
- Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Requirements
- Proven successful experience as a retail assistant manager.
- 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
- Strong leadership skills and business acumen.
- Client management skills.
- Strong organizational skills.
- Excellent communication and interpersonal skills.
- A knack for attracting, identifying, and inspiring employees.
- Flexible availability to work a retail schedule.
- Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance-filled environment.
- Adherence to Sephora's dress code and policies in the Sephora Employee Handbook.
Benefits
- Comprehensive health, dental and vision plans
- Superior 401(k) plan
- Various paid time off programs
- Employee discount/perks
- Life insurance
- Disability insurance
- Flexible spending accounts
- Employee referral bonus program
