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Remote work: Technical Onboarding Specialist

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Company Description Intrigma is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software. Scheduling is complicated, and our solution simplifies it. We are excited to introduce a powerful AI to assist customers with onboarding. As a result, the successful candidate will play a crucial role in developing our knowledge base and transitioning customers to use this innovative tool. Job Description We are seeking a Technical Implementation Consultant with excellent project management skills to join our team. The successful candidate will train our new customers on Intrigma's platform, develop our knowledge base, and transition customers to our AI technology. Join us at an exciting time as we revolutionize the onboarding process. Responsibilities: Β• Train customers on how to use our software. Β• Provide online seminars on various features. Β• Create onboarding plans and training curricula for new clients. Β• Build robust and strategic customer relationships. Β• Build out customer accounts in our scheduling software based on their specific needs. Β• Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts. Β• Communicate articulately and engage with current and potential clients by video calls and email. Β• Utilize technical expertise to communicate with the product team effectively. Β• Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible. Β• Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships. Β• Plan, manage, and lead projects with the support team; review and retrospect project performance once complete. Qualifications Β• Bachelors or Masters degree (preferably in engineering or a related technical field). Β• 3+ years of experience in a SaaS technical role. Β• Experience working in a healthcare technology company is a plus. Β• Strong aptitude for technology. Β• Experience with project management (Project Management Professional certification is a plus). Β• C1 or fluent in English. Β• Excellent communication and interpersonal skills. Additional Information Β• Remote work Β• Team building meetups Β• A team of kind, friendly people passionate about making a difference in healthcare. Apply Job! Check More Jobs

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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