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Non-Dispensing Pharmacy Technician - Remote, TN

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Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

  • Competitive Pay 21.50-23.50 (based on experience)
  • Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
  • Growth Opportunity and Career Advancement
  • Agile and Adaptable team culture
  • Innovative and revolutionary technology solutions
  • A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

What you will do

  • Process new prescriptions, refills, and discontinuations with a high level of accuracy
  • Maintain complete and compliant patient medication profiles
  • Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff
  • Triage and resolve routine service inquiries, escalating complex issues appropriately
  • Deliver exceptional customer service through clear communication and active listening
  • Apply de-escalation techniques when supporting urgent or emotionally sensitive situations
  • Meet service level, quality, productivity, and documentation standards
  • Utilize pharmacy systems and internal tools to manage workflows and document activity
  • Identify service issues and partner with operations leadership on resolution
  • Participate in training, system updates, and continuous improvement initiatives

What we look for

  • Experience as a Pharmacy Technician in a healthcare setting.
  • A detail-oriented pharmacy technician who values accuracy and compliance
  • Strong verbal and written communication skills with a calm, empathetic approach
  • Ability to manage multiple priorities in a fast-paced, call-driven environment
  • Experience working with pharmacy systems, patient records, or workflow platforms
  • A customer-focused mindset with the ability to problem-solve efficiently
  • Comfort handling sensitive patient and clinical information confidentially
  • Adaptability to changing processes, systems, and priorities
  • Strong organizational skills and attention to documentation standards
  • A collaborative team player who partners effectively with pharmacists and peers

Why Pharmacy Technicians are important

Non-Dispensing Pharmacy Technicians are the backbone of our hospice pharmacy operations. They ensure accuracy, continuity, and responsiveness—allowing pharmacists to focus on clinical oversight while patients and hospice partners receive timely, compassionate support. Their work directly impacts patient safety, service quality, and the overall care experience.

Whatever it takes. Wherever it takes us.

Are you ready to soar with us?

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...