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Case Manager, LVN

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Job Description:

  • Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports
  • Oversees the development of the client care plans and goal settings
  • Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services
  • Connect clients to other social services and supports that are needed
  • Advocate on behalf of the client with health care professionals (e.g. PCP, etc.)
  • Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
  • Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system
  • Evaluate client’s progress and update SMART goals
  • Provide mental health promotion
  • Arrange transportation (e.g., ACCESS)
  • Complete all documentation, including outcome measures within the timeframes established by the individual care plans
  • Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems
  • Complete monthly reporting to ensure program compliance
  • Attend training as assigned

Requirements:

  • Active California Licensed Vocational Nurse (LVN) license required
  • Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
  • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Working knowledge of government and community resources related to social determinants of health
  • Excellent oral and written communication skills
  • Positive interpersonal skills required
  • Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet
  • Bilingual (English/Spanish), highly preferred

Benefits:

  • medical, dental, and vision insurance
  • income protection benefits
  • flexible PTO
  • company holidays
  • 401k
  • access to other wellness benefits
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