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Tech Customer Support Specialist

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<h1>What we’re looking for</h1><p>We’re looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use.</p><p>This role is perfect for someone who’s technically curious, enjoys problem-solving, and thrives on creating great customer experiences.</p><h1>Responsibilities</h1><ul><li>Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions.</li><li>Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use.</li><li>Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges.</li><li>Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self-service.</li></ul><h1>Qualifications</h1><ul><li>+3 years in SaaS support or a customer-facing technical role (startup or fast-growth environment a plus).</li><li>Ability to quickly self-learn new software and become a subject matter expert without constant guidance.</li><li>Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics).</li><li>Excellent written and verbal communication in English (B2 high or C1).</li><li>Empathy, patience, and a customer-first mindset.</li><li>Bonus: Experience writing documentation, support articles, or training content.</li></ul><h1>What's in It for You</h1><p>• Fully remote — work from anywhere.</p><p>• USD salary — competitive pay aligned with US market rates.</p><p>• Benefits — PTO and other perks depending on the client.</p><p>• Work with US-based companies building exciting, impactful products.</p><p>• Join collaborative, high-performance teams that value your input and expertise.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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