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Scheduler I - Home Health Administration

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<p style="text-align:inherit">                    </p><h2>At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.</h2><p style="text-align:inherit">                        </p><h2>We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and <b><b>The Power of Every One.</b></b></h2><p style="text-align:inherit">                                    </p><h3>Job Title</h3>Scheduler I - Home Health Administration<p style="text-align:inherit">                        </p><h3>Location</h3>Independence<p style="text-align:inherit">                    </p><h3>Facility</h3>Business Operations Center<p style="text-align:inherit">                     </p><h3>Department</h3>HC Sched Dept-Center for Connected Care<p style="text-align:inherit">                      </p><h3>Job Code</h3>B1406H<p style="text-align:inherit">                     </p><h3>Shift</h3>Days<p style="text-align:inherit">                       </p><h3>Schedule</h3>9:00am-5:30pm<p style="text-align:inherit">                       </p><h3>Job Summary</h3><p style="text-align:inherit">                         </p><h3>Job Details</h3><p></p><p><b>**This is a remote position for candidates residing in the Northeast Ohio area</b></p><p></p><p>Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">world.   </span></p><p></p><p>As Scheduler at our Homecare scheduling department, you will support and ensure that appointments are scheduled according to protocol, criteria, and preferences. In this role you will help patients schedule routine and on-call nursing services, rehabilitation services or home care aide services. Schedulers have the authority and flexibility to move patients into vacant appointments due to cancellations, prioritize urgent cases, and offer next-day appointments to patients who need to be <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">discharged.  </span></p><p></p><p><b>This is a remote position. A caregiver in this position works Monday through Friday from 9:00am to 5:30pm. Weekend rotations include 1 weekend every 4 weeks and will receive a scheduled day off for weekend commitment. 1 holiday is required per year.  </b> </p><p></p><p>A caregiver who excels in this role will:  </p><ul><li>Coordinate with Central Admissions, Coordinators and Liaison staff to accept appropriate patient referrals. </li><li>Receive add to care orders and requests for secondary services. </li><li>Process all scheduling functions in system and communicates information to staff. </li><li>Facilitate the flow of patient needs and status information between disciplines and ensure all intake and patient referral information is entered into the database. </li><li>Monitor equity in the distribution of workload and optimize staff productivity levels. </li><li>Assign patients and facilitate the exchange of information between interdisciplinary staff, central admissions, and pharmacy. </li><li>Perform general clerical and support activities. </li></ul><p></p><p>Minimum qualifications for the ideal future caregiver include:  </p><ul><li>High School Diploma or GED</li><li>One year of recent scheduling experience</li><li>Basic knowledge of computers, word-processing and medical terminology </li></ul><p></p><p>Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: <a href="https://jobs.clevelandclinic.org/benefits-2/" target="_blank" rel="noopener noreferrer"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://jobs.clevelandclinic.org/benefits-2/      </span> </a> </p><p></p><p></p><p><b>Physical Requirements:</b></p><ul><li>Requires ability to sit or stand 80% of the time.</li><li>Requires frequent data entry and sitting.</li><li>Must have normal or corrected vision, hearing and speech.</li></ul><p></p><p><b>Personal Protective Equipment:</b></p><ul><li>Follows standard precautions using personal protective equipment as required.</li></ul><p style="text-align:inherit">                       </p><p>The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. </p><p></p><p>Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.</p><p></p><p>Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. </p><p></p><p>Please review the <a href="https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf" target="_blank" rel="noopener noreferrer">Equal Employment Opportunity poster</a>. </p><p style="text-align:inherit">                  </p><p style="text-align:left"><span>Cleveland Clinic Health System is pleased to be an equal employment employer: <span><span><span><span>Women / Minorities / Veterans / Individuals</span></span></span></span> with Disabilities</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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