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Team Captain id-6427

About the position

Bluestone Lane is seeking friendly, customer service-oriented Supervisors for their Orange County cafe. This role focuses on providing genuine connections and hospitality to guests while supporting the General Manager in building a cohesive team. The position offers a great work/life balance with daytime hours only, making it ideal for those looking to develop their careers in the hospitality industry.

Responsibilities

  • Provide genuine connection and hospitality to each guest that enters the cafe
  • Assist the General Manager in building a cohesive, efficient, and stable team
  • Provide guidance, structure, and support to the team
  • Master the Bluestone Lane art of making coffee on La Marzocco espresso machinery
  • Follow, enforce, and train team members on the Bluestone Lane Steps of Service
  • Maintain full knowledge of all menu items and ingredients, including limited time offerings
  • Accurately take guests orders and upsell items to achieve higher ticket totals
  • Assist with packaging takeout items and working with 3rd party delivery drivers
  • Promptly and calmly address any guest issues
  • Have a keen awareness of the store's financial performance and help drive efficiency and hospitality
  • Assist with opening and closing the cafe
  • Follow all health & safety standards to operate a clean and organized work space.

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Requirements

  • At least 1 year of supervisory or management experience in restaurants
  • Strong customer service orientation
  • Ability to work cohesively with a team
  • Multi-tasking skills under pressure
  • Motivated individual looking for career development in hospitality
  • Fast learner with adaptability
  • Punctual and reliable

Nice-to-haves

  • Experience with La Marzocco espresso machinery
  • Familiarity with mobile ordering apps

Benefits

  • 401(k) matching
  • Commuter assistance
  • Employee assistance program
  • Paid holidays
  • Paid parental leave
  • Referral program
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