Services Operations Specialist id-3525
The Opportunity
In this role, you will report to the Operations Specialist Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Location: Northern California
Shift: First shift
Hourly Rate: $25./hr.- $30/hr. + (mileage, parking and toll reimbursement)
Candidates must hold a valid driver's license and have reliable personal transportation.
Please note that this position is not remote. The ideal candidate should live in the Northern California area, as they will need to travel between multiple locations and may travel outside the state up to 25% of the time. There is also a bonus program for overnight travel assignments.
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Benefits:
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Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
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Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
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Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
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Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
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Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we’re looking for
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A high school diploma or GED is required for this position, but having an Associate's degree or undergraduate degree in a business or science-related field would be a plus.
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3-5+ years of experience in inventory control, procurement, shipping and receiving, or inside sales is preferred.
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Certifications such as IATA, DOT, OSHA Right to Know, IMDG, Forklift, and Hazwoper are also a plus.
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A valid driver's license and transportation are required.
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Experience with VWR/Avantor products and services, as well as cross-referencing and inside sales, is preferred.
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The candidate must be able to travel outside California up to 25% of the time.
How you will thrive and create an impact
Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
In this role you will:
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Perform all duties associated with operations of Site Services.
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Lead and coordinate the team's efforts to perform tasks related to fulfilling customer requirements.
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Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.
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Interface directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
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Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager and/or other customer specific applications.
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Train Avantor Lab and Production Services associates on all service offerings.
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Provide SAP Support (Full customer services, credit rebills, invoice scrubbing).
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Modify and maintain quality metrics and key performance indicators.
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Manage a budget related to expense reports.
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Meet revenue, TOE, safety, performance and quality goals and objectives
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Create programs for enhanced service efficiencies.
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Perform other duties as assigned.
The Service Operations Specialist supports multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Inventory Coordinators, Inventory Technicians, Material Handlers, Glass Washers when scheduled vacations, leave and /or emergency situations occur. The Coverage Specialist responsibilities are within a designated territory, although secondary back up responsibility requires travel outside the designated territory.
