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Patient Intake Specialist (Weekend)

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<h3><strong>Patient Intake Specialist - Weekend (Remote)</strong></h3> <p><strong>Location:</strong> Remote (U.S.-based)<br><strong>Employment Type:</strong> Full-Time<br><strong>Compensation:</strong> $20/hour plus substantial admin-based performance bonuses (ability to make an additional ~$250 a week). <br><strong>Schedule:</strong> 40 hours/week.<strong> <span style="text-decoration: underline;">Must be available to work Saturday and Sunday</span>.</strong> Team member can choose which two weekday days to take off. </p> <h3><strong>About Understood Care</strong></h3> <p>Understood Care is on a mission to bridge the healthcare gap for Medicare patients. We provide high-touch, compassionate care navigation for those who need help understanding how to use their insurance, access services, or manage health challenges. Our team combines clinical leadership with personalized advocacy to make healthcare easier and more human.</p> <h3><strong>About the Role</strong></h3> <p>As a Patient Intake Specialist, you’ll be the first person patients meet in their journey with Understood Care. You’ll manage the calendar, conduct appointment confirmation calls and answer the phone when patients call in. </p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Answer incoming phone calls from patients </li> <li> <p>Call patients to confirm their appointments - clearly explain our services and help patients feel supported and informed</p> </li> <li> <p>Document intake findings in internal systems</p> </li> <li> <p>Coordinate smooth handoff to MDs/NPs and Care Advocates</p> </li> <li> <p>Follow up to ensure onboarding is completed and successful</p> </li> </ul> <h3><strong>What You’ll Bring</strong></h3> <ul> <li> <p>3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)</p> </li> <li> <p>Knowledge of Medicare and the U.S. healthcare system</p> </li> <li> <p>Strong organizational skills and attention to detail</p> </li> <li> <p>Excellent communication and rapport-building abilities</p> </li> <li> <p>Comfort using EHRs, CRMs, and digital health tools</p> </li> <li> <p>Passion for equitable care and supporting underserved populations</p> </li> <li> <p>Bilingual language skills (Spanish, Mandarin, etc.) a plus</p> </li> </ul> <h3><strong>Why You’ll Love Working Here</strong></h3> <ul> <li> <p>Mission-driven, patient-first culture</p> </li> <li> <p>Opportunity to grow with a fast-paced, compassionate startup</p> </li> <li> <p>Paid administrative time and training</p> </li> <li> <p>Remote flexibility with a supportive team environment</p> </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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