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Manager, Account Management id-9254

About the position

Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys developing processes and people, creating relationships and solving problems, we want you. The Manager, Account Management is responsible for providing effective leadership to a segment of the Account Management team to ensure optimal customer growth and retention through positive and dedicated engagement of Fastly's client base. Overseeing Fastly's customers, this person is responsible for driving high value activities (through the team of AMs) across the entire customer life cycle including onboarding, implementation and execution. Key activities include management and development of external executive relationships, accountability to data integrity and performance results, and monitoring resources available to provide appropriate responses to client business needs and system support issues.

Responsibilities

Requirements

  • A minimum of 2+ years of relevant experience leading people associated with management of client relationships and / or Sales preferred
  • Demonstrated experience and success in handling client relationships either on a primary or secondary basis
  • Success as a relationship builder and collaborator with amazing verbal and written communication skills
  • A good understanding of the CDN space is preferred, but not necessary. Tech savvy, and the ability 'talk the talk' about web-based technologies
  • Proficiency in the use of related software and computer tools
  • Ability to travel (10%+) to meet clients in order to support Quarterly Business Reviews and on site efforts to ensure client adoption and use of Fastly platform
  • Strong analytical and problem solving skills
  • Ability to motivate and challenge an account management team
  • Exceptional listening and interpersonal skills with a high degree of approachability. Must possess the ability to work seamlessly in a team oriented environment
  • Driven and passionate about leading, mentoring and developing teams
  • Collaborative and results-oriented in a way that drives change and results across multiple departments with the customer experience always in mind
  • Demonstrated expertise in retention strategies, techniques, processes and measurements preferred

Nice-to-haves

  • BS/BA degree desired; or equivalent combination of education and experience
  • A minimum of 5 years of experience in an Account Management or Sales role

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance
  • Family planning, mental health support along with Employee Assistance Program
  • Insurance (Life, Disability, and Accident)
  • Flexible Vacation policy and up to 18 days of accrued paid sick leave
  • 401(k) (including company match)
  • Employee Stock Purchase Program
  • 11 paid local holidays
  • 11 paid company wellness days.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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