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IT Support Specialist | Oddball | $50k – $70k | Remote (USA)

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<p>Oddball believes that the best products are built when companies understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space. </p> <p>We are hiring an <strong>IT Support Specialist</strong> to work at a company making a positive impact on millions of Americans’ daily lives.</p> <p><strong>What you’ll be doing:</strong></p> <p>The IT Support Specialist will be a key player in providing technical support, managing IT documentation, and overseeing hardware assets within the organization. This role requires a technically skilled, detail-oriented, and service-focused individual who is capable of providing solutions to enhance system functionality and support our end-users.</p> <p><strong>Key responsibilities:</strong></p> <ul class="wp-block-list"> <li>Technical Support: Serve as the first point of contact for end-users seeking technical assistance over the phone, via email, or in person. Troubleshoot and resolve hardware, software, and network issues for Mac and Windows environments, ensuring minimal downtime and high satisfaction levels.</li> <li>Documentation: Maintain comprehensive documentation of IT systems, configurations, procedures, and troubleshooting guides. Ensure documentation is up-to-date and accessible, supporting the IT team’s efficiency and knowledge sharing.</li> <li>Hardware Management: Manage the inventory of hardware assets, including procurement, deployment, maintenance, and disposal. Coordinate with vendors for the purchase and repair of equipment, ensuring the company’s hardware needs are met efficiently and cost-effectively.</li> <li>Customer Service: Building positive relationships with users, alleviating concerns,  providing timely and satisfactory resolutions. </li> </ul> <p><strong>What you’ll bring:</strong></p> <ul class="wp-block-list"> <li>Experience in a technical support role, demonstrating strong troubleshooting skills and customer service.</li> <li>Knowledge of computer systems, hardware, and networking fundamentals.</li> <li>Ability to document processes and technical instructions clearly and concisely.</li> <li>Excellent interpersonal and communication skills, with a focus on rapport-building, listening, and questioning skills.</li> <li>Ability to manage time effectively, prioritize tasks, and work within deadlines.</li> </ul> <p><strong>Requirements:</strong></p> <ul class="wp-block-list"> <li>Must be a US Citizen and able to work domestically </li> <li>Must have experience working with Google Workspace G-Suite, Slack Administration, Zoom, and MDM (Mobile Device Management).</li> </ul> <p><strong>Education:</strong></p> <ul class="wp-block-list"> <li>Associate degree or higher in Information Technology, Computer Science, or related field. </li> <li>Relevant certifications (e.g., CompTIA A+, Network+) are a plus.</li> </ul> <p><strong>Benefits:</strong></p> <ul class="wp-block-list"> <li>Fully remote</li> <li>Tech & Education</li> <li>Comprehensive Benefits Package</li> <li>Company Match 401(k) plan</li> <li>Flexible PTO, Paid Holidays</li> </ul> <p>Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing <a target="_blank" rel="noreferrer noopener" href="mailto:hello@Oddball.io">hello@Oddball.io</a></p> <p><strong>Compensation:</strong></p> <p>At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.</p> <p>United States Wage Range: $50,000 – $70,000</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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