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Information Systems Specialist id-8190

                            <p><p style="margin: 0.0in;" id="isPasted"><span style="color:inherit;">The City of Berkeley is accepting applications for Information Systems Specialist! Positions in this class specialize in installing, configuring, and trouble-shooting computer hardware and software to meet specific departmental or City-wide needs.&nbsp;</span><span style="color:inherit;">Incumbents will support computer hardware, software, and peripherals including: PCs, laptops, tablets, printers, mobile phones, and VoIP desk phones. Technical support may be delivered both over the phone through remote desktop software and in person through field visits to any one of our 43 citywide locations. &nbsp;In addition to desktop support, the Network Operations Division is responsible for server and network administration, solutions and enterprise architecture, and network security.&nbsp;</span><span style="color:inherit;">&nbsp;<br></span></p><p style="margin: 0.0in;"><br></p>

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The current vacancy is in the Berkeley Public Library; however, the eligible list established from this recruitment may also be used to fill vacancies in the Information Technology Department before the list expires.<br><br>See the full job specification here: <a data-fr-linked="true" href="https://www.governmentjobs.com/careers/berkeley/classspecs/106665?keywords=2120&pagetype=classSpecifications" id="isPasted" data-uw-rm-brl="PR" data-uw-original-href="https://www.governmentjobs.com/careers/berkeley/classspecs/106665?keywords=2120&pagetype=classSpecifications">https://www.governmentjobs.com/careers/berkeley/classspecs/106665</a>A typical way of gaining the knowledge, skills, and abilities outlined above is:<br>Equivalent to graduation from a four year college and demonstrated ability to develop and modify computer applications at the level described above. &nbsp;Experience in developing computer applications similar to those described above may be substituted for the educational requirement on a year-for-year basis.<br><br>In addition to the qualifications mentioned above, the ideal candidate will possess excellent customer service skills; strong oral and written communication skills; technical competency to troubleshoot computer hardware and software issues in a high-paced environment; and the drive and commitment to continuously learn, grow, and keep up with the constant changes in technology.<span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted">Applications must be received by 5:00 PM Pacific on May 19, 2025 and must include a completed application and answers to the supplemental questions. Please note that resumes are not a substitute for a completed application.</span><p style="margin: 1em 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Applications are available in alternative formats (audio-format, braille, large print, electronic text, etc.) upon request to <a href="mailto:ada@berkeleyca.gov" style=" color: inherit; text-decoration: underline;">ada@berkeleyca.gov</a>. Please allow 10 days for production of the material in an alternative format.</p><span style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;" id="isPasted">The exam process will include, but may not be limited to:</span><ul style="padding: 0px 0px 0px 40px; margin-top: 0px; margin-bottom: 3pt; color: inherit; font-style: normal; text-align: start; text-indent: 0px;"><li style=" padding: 0px; margin: 0px;">Application review for minimum qualifications and required documents</li><li style=" padding: 0px; margin: 0px;">Review of Supplemental Questionnaire</li><li style=" padding: 0px; margin: 0px;">Training &amp; Experience Review</li></ul><p style="margin: 1em 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content and may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The examination process and dates are subject to change. The City may, without notice, change or eliminate any assessment component as needs dictate. Applicants passing all examination phases will have their names placed on an employment eligible list that hiring departments will use to conduct final selection interviews.</p><p style="margin: 1em 0px; color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Reasonable Accommodations: The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must submit a request in writing to <a href="mailto:hr@berkeleyca.gov" style=" color: inherit; text-decoration: underline;">hr@berkeleyca.gov</a> at the time of application.</p></p>
                            
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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