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Field Software Engineer id-9241

About the position

The Field Engineering team at Elastic is focused on developing and maintaining a custom platform that enhances customer content management, GenAI assistants, and technical support cases. This role involves utilizing Elasticsearch to create a personalized experience for users, processing numerous cases daily, and addressing known issues through automated analysis and global case routing.

Responsibilities

  • Develop frontend and backend code primarily in Typescript, Node.js, and React.
  • Collaborate with other Software Engineers to clarify requirements and enhance platform functionality.
  • Work directly with collaborators to understand technical implementation and assist with enablement content.
  • Manage multiple software projects simultaneously.
  • Assist in resolving internal platform issues.

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Requirements

  • 2+ years of industry experience in a full-stack or DevOps role with Cloud technologies.
  • Ability to handle cross-team partnerships and develop collaborative relationships.
  • Motivation to identify and address root causes affecting collaborator support.
  • Empathy for users of the tools and services developed.

Nice-to-haves

  • Experience in distributed systems design and development using Typescript, Node.js, and React.
  • Familiarity with 3rd party Cloud hosting services (GCP, AWS, Azure).
  • Knowledge of serverless infrastructure.
  • Experience with open-source software and source control (GitHub).
  • Proficiency in containerization and orchestration (Helm, Kubernetes, Docker).
  • Experience with continuous integration and build systems.
  • Previous experience integrating with Salesforce.
  • Prior experience with Elasticsearch is recommended.
  • Experience building and operating DoD Impact Level 4 or above cloud service environments.

Benefits

  • Competitive pay based on performance.
  • Health coverage for employees and their families.
  • Flexible work locations and schedules.
  • Generous vacation days.
  • Financial matching for donations up to $2000.
  • 40 hours of paid volunteer time per year.
  • Minimum of 16 weeks of parental leave.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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