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Environmental Services - Manager in Training

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Environmental Services - Manager in Training

HCSG specializes as a seasoned partner in managing services such as housekeeping, laundry, dining, and nutrition within healthcare settings. With over 45 years of service, we deliver crucial services to numerous healthcare communities across the nation. Recognized as one of America's Most Trustworthy Companies, we prioritize fair treatment for our clients and staff, continually enhancing our focus on training and growing our team members at every level.
Our Company Purpose & Values
Our aim is to Foster Fulfillment within communities.
Our core values, which include Integrity, Collaboration, Empowerment, Passion, and Perseverance (often referred to as Grit), guide our decision-making and behaviors both at work and beyond.

Who You Are

You are motivated, driven, and feel a personal commitment to serve others, keen to make a positive impact in your community. You enjoy teamwork, aren't hesitant to dive into work, and are committed to going the extra mile. You're passionate about providing an exceptional experience for customers and residents daily.

What We Offer

HCSG presents a wide range of benefits to support the health and well-being of our associates and their families. Our aim is to promote the overall quality of life for our associates and their loved ones.
  • Benefits - FREE Telemedicine and Prescription Discount Program, alongside a selection of medical, dental, vision, and other supplemental health plans. *Availability based on state.
  • Training - We prioritize the development and education of our associates. Our promotions-from-within approach paves the way for a rewarding and robust career with HCSG!
  • Employee Assistance Programs - FREE access for employees and their families to health, financial, and family services to support welfare and mental and physical health.
  • Employee Recognition Programs - We work to acknowledge employees who embody our Company Purpose and are fully dedicated to #GoingBeyond for our Client, Resident, and Employee Communities!
  • Going Beyond Assistance Fund - A 501(c)(3) nonprofit established by HCSG as a charitable, employer-sponsored disaster relief organization providing emergency, hardship, and disaster assistance to HCSG employees and their family members.
  • Paid Holidays and Vacation for eligible employees.
  • No More Waiting for Payday - Gain early access to a portion of your earnings anytime through PNC EarnedIt.
  • Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
  • Nationwide Opportunities - Transfers easily available across the nation, making it an appealing choice for active military personnel and their families!

Keeping You Safe

  • Employee and resident community safety is our top priority.
  • Personal Protective Equipment - All employees will receive and are required to wear appropriate PPE for all duties.
  • COVID-19 Vaccination - Compliance with all State, Local, and Customer policies is required.

Why HCSG

HCSG offers a supportive, collaborative, and engaging environment designed to help you thrive. We provide engaging opportunities at every stage of your career, dedicated to fostering growth and leadership opportunities for our employees!
Position Summary
Our distinguished Manager-In-Training (MIT) program provides an opportunity to learn and develop at a prominent company with more than 45 years of expertise. Through a customized interactive program, you'll receive both hands-on and online training for approximately twelve (12) weeks. This program emphasizes various aspects of account management, including:

  • General Training & Comprehension - Master the roles of housekeeper, heavy housekeeper/floor tech, and laundry worker, and learn to operate and instruct others on using a wide range of industrial cleaning machinery.
  • Leadership Development - Assist in staff training, quality control, and in-servicing according to policy, procedure, and regulatory requirements.
  • Policies & Procedures - Lead, support, and provide guidance to ensure quality standards, inventory levels, safety guidelines, and customer service expectations are met, following all relevant regulations and our company policies to guarantee quality housekeeping services are consistently delivered.
  • Reporting - Train in documenting records of income and expenses, inventories, personnel, and equipment for HCSG and Facility management.
  • Training - As a vital part of the Manager's role, learn to oversee training, quality control, and in-servicing, including routine facility evaluations, documenting work quality using QCIs.
  • Leadership - Develop proficiency in key managerial duties such as payroll processing, staffing, coaching, discipline, purchasing, inventory management, and budgeting.
  • Communication - Effectively relay all directives from client managers, building occupants, and administrators to HCSG staff.
  • Safety - Use protective equipment as required. Responsible for the safe usage and mixing of cleaning solutions while ensuring adherence to safety protocols. Report equipment or product needs or malfunctions to supervisors promptly. Meet established standards and follow safety and infection control procedures to maintain a sanitary environment.
  • Punctuality - Demonstrate regular attendance and timely arrival. Complete cleaning assignments as scheduled and respond to paging systems promptly.
  • Customer Experience - Exemplify HCSG by adhering to instructions and displaying courteous and friendly interactions with supervisors, coworkers, and client staff.
  • Resident Experience - Engage positively and respectfully with residents, staff, and facility guests.

Qualifications

  • Possess a positive attitude, the ability to follow verbal and written instructions, and perform regular, repetitive tasks daily.
  • Leadership skills to achieve responsibilities without supervision after completing all requisite training, ensuring safety for oneself and others.
  • A high school diploma or equivalent necessary.
  • Basic computer competence for maintaining records and filing reports, including web-based submissions.
  • Must adhere to work schedules consistently and punctually.
  • Compliance with COVID-19 Vaccination Policies mandated by relevant authorities.
  • Must be capable of lifting and carrying up to 50 pounds, pushing or pulling up to 50 pounds, and standing, sitting, bending, and walking for prolonged periods.
  • Ability to perform routine, repetitive tasks continuously.
  • Must be able to handle food and cleaning products safely.
  • Must reside within the service area.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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