Director Payments Product Management id-9267
Description
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
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Job Description:
What You'll Do
Drives product strategy and roadmap across a portfolio of Payments products, building and scaling value added products. End-to-end ownership of product vision in a fast-paced agile environment. Plan, direct, and guide activities to create new products, services and platforms following product development lifecycle principles. Leads an organization of product teams responsible for the product including management of critical use cases and programs, defining product features and policies, and delivering optimal user experiences. Evolve dispute and chargeback rules for the Discover Network to ensure it is aligned with industry standards. Develop capabilities to modernize dispute processing for the Discover Network to ensure interoperability and reduce costs.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
How You'll Do It
Develops strategic product road maps for a broad range of critical products. Owns product strategies and contributes to the development of Payments business goals. Responsible for prioritization of the product roadmaps while balancing trade-offs for effective and scaled market delivery, in support of market needs and business goals. Drives customer value through well-defined products. Collaborate internally within Payments to ensure products are aligned with and support overall Payments goals.
Influences and makes decisions to ensure work is prioritized and completed in the most value-added order. Partners with technology and cross-functional business stakeholders to set, prioritize, and deliver shared business goals. Primary stakeholders within domain value stream can span across multiple stakeholder organizations.
Leverages trust with peers and partners across multiple functions to ensure continued product development with minimal issues. Work with internal and external partners to enhance products, improve the user experience and drive business value for our customers. Cultivate and influence best practices among partners in all aspects of product management.
Sets, articulates and rallies a cross-functional set of stakeholders around a vision. Build and maintain a culture of accountability and ownership in support of Products and the operating model.
Leverages knowledge of the market to proactively identify opportunities. Looks ahead to anticipate changes in marketplace, regulatory, and business needs and incorporate into product roadmaps. Evaluate new product opportunities and bring forward proposals to expand capabilities aligned with business strategy. Work collaboratively with internal and external stakeholders to understand business, data, and product needs. Evaluates market and competitive trends and assesses regulatory and compliance impacts on product feature sets and policies.
Creates and execute a dispute rules roadmap to ensure Discover Network rules are stay generally aligned with industry standards.
Work with key stakeholders (Platform owner, Operations etc.) to implement the rules and ensure operational readiness.
Develop APIs for issuers and acquirers to connect to the Discover Network for dispute processing.
Qualifications You'll Need
Minimum Requirements
Bachelors Business Administration and Management
12+ years Product development, product management, technical product development, financial services, marketing or related
In Lieu of Education Experience
15+ years Product development, product management, technical product development, financial services, marketing or related
Preferred Requirements
Masters Marketing
Masters Business Administration and Management
- 10+ years in the disputes, fraud and chargeback space in developing and executing product strategies and rules/policies, bringing products to market, developing external partnerships and engaging with industry groups
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but limited to computer, telephone, printer and calculator
Ability to communicate verbally and in written form
Up to 20% travel
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on May-13-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
Drives product strategy and roadmap across a portfolio of Payments products, building and scaling value added products. End-to-end ownership of product vision in a fast-paced agile environment. Plan, direct, and guide activities to create new products, services and platforms following product development lifecycle principles. Leads an organization of product teams responsible for the product including management of critical use cases and programs, defining product features and policies, and delivering optimal user experiences. Evolve dispute and chargeback rules for the Discover Network to ensure it is aligned with industry standards. Develop capabilities to modernize dispute processing for the Discover Network to ensure interoperability and reduce costs.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
How You'll Do It
-
Develops strategic product road maps for a broad range of critical products. Owns product strategies and contributes to the development of Payments business goals. Responsible for prioritization of the product roadmaps while balancing trade-offs for effective and scaled market delivery, in support of market needs and business goals. Drives customer value through well-defined products. Collaborate internally within Payments to ensure products are aligned with and support overall Payments goals.
-
Influences and makes decisions to ensure work is prioritized and completed in the most value-added order. Partners with technology and cross-functional business stakeholders to set, prioritize, and deliver shared business goals. Primary stakeholders within domain value stream can span across multiple stakeholder organizations.
-
Leverages trust with peers and partners across multiple functions to ensure continued product development with minimal issues. Work with internal and external partners to enhance products, improve the user experience and drive business value for our customers. Cultivate and influence best practices among partners in all aspects of product management.
-
Sets, articulates and rallies a cross-functional set of stakeholders around a vision. Build and maintain a culture of accountability and ownership in support of Products and the operating model.
-
Leverages knowledge of the market to proactively identify opportunities. Looks ahead to anticipate changes in marketplace, regulatory, and business needs and incorporate into product roadmaps. Evaluate new product opportunities and bring forward proposals to expand capabilities aligned with business strategy. Work collaboratively with internal and external stakeholders to understand business, data, and product needs. Evaluates market and competitive trends and assesses regulatory and compliance impacts on product feature sets and policies.
-
Creates and execute a dispute rules roadmap to ensure Discover Network rules are stay generally aligned with industry standards.
-
Work with key stakeholders (Platform owner, Operations etc.) to implement the rules and ensure operational readiness.
-
Develop APIs for issuers and acquirers to connect to the Discover Network for dispute processing.
Qualifications You'll Need
Minimum Requirements
-
Bachelors Marketing
-
Bachelors Business Administration and Management
-
12+ years Product development, product management, technical product development, financial services, marketing or related
In Lieu of Education Experience
-
15+ years Product development, product management, technical product development, financial services, marketing or related
Preferred Requirements
-
Masters Marketing
-
Masters Business Administration and Management
- 10+ years in the disputes, fraud and chargeback space in developing and executing product strategies and rules/policies, bringing products to market, developing external partnerships and engaging with industry groups
Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
-
No required movement about the work environment to complete the major responsibilities of the job.
-
Primarily performed indoors in an office setting.
-
Ability to operate office equipment such as but limited to computer, telephone, printer and calculator
-
Ability to communicate verbally and in written form
-
Up to 20% travel
