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Customer Service Advocate -Work from Home id-7719

Overview

This position represents Gerber Life through providing exceptional service to existing customers and engaging in consultative conversations using the Gerber Life Insurance sales process. Processes transactions and ensures customers' needs are met via inbound and outbound calls.

Responsibilities

What you will do:



Qualifications

  • High School Diploma Or GED. (Required)
  • 1-2 years Customer Service experience. (Required)
  • Demonstrated contact center experience and knowledge considered a plus.
  • Demonstrated life insurance industry experience and knowledge considered a strong advantage.
  • Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner.
  • Proven strong and accurate business English, verbal and written communication skills (grammar and spelling).
  • Proven excellent listening skills.
  • Proven ability to multitask.
  • Demonstrated strong bilingual competency considered a plus (English and Spanish).
  • Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer.
  • Excellent PC, data entry & word processing software skills.
  • Able to obtain a Life and Health Insurance License. Upon Hire (Required)

Work Setting/Position Demands:

  • Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
  • Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
  • Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
  • Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
  • Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
  • Performs substantial movement of wrists, hands, and fingers for continuous computer work.
  • Extended hours required during peak workloads or special projects/events.
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