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Community Liaison (Entry Level) id-3861

JOB DESCRIPTION SUMMARY


Responsible for assisting the Director of Business Development in establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payers.


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES


1. Assures that staff understand and adheres to all laws, statutes and regulations regarding anti-kickback, lawful marketing activities (gifts and services), patient solicitation, and accurate marketing materials.
2. Ensures maximum third-party reimbursement through effective negotiation of service contracts with managed care organizations, government agencies, and other payers.
3. Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections.
4. Employs marketing and promotional initiatives to achieve budgetary volume projections.

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 Establishes and maintains positive working relationships with current and potential referral
and payer sources.
6. Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.
7. Builds and monitors community, customer, payer and patient perceptions of Christian Hospice as a high quality provider of services.
8. Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
9. Maintains comprehensive working knowledge of Christian Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
10. Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
11. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided by Christian Hospice.
12. Monitors and reports cost effectiveness of marketing efforts.

POSITION QUALIFICATIONS
1. Ability to market aggressively and deal tactfully with customers and the community.
2. Knowledge of corporate business management.
3. Demonstrates good communications skills, negotiation skills, and public relations skills.
4. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

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