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10285-1: ServiceNow Developer - Remote

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ServiceNow Analyst RemoteThis is a very exciting opportunity to join the ServiceNow Support Team as a Associate, Application Development Support. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. This position collaborates with IT teams and business stakeholders to ensure the platform operates efficiently, supports business processes, and aligns with best practices. The ideal candidate is detail-oriented, eager to learn, and has foundational knowledge of IT service management (ITSM) and ServiceNow functionalities. What you'll be doing • Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively • Continuously prioritize the product backlog to ensure the development team is focused on the highest value work • Prioritize features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations • Collaborate with cross-functional teams to manage dependencies • Partner with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap • Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform What we're looking for Must-haves:• 2 Year/Associates degree (or equivalent work experience) • 1-2 years of experience with ServiceNow administration or IT service management tools. • ServiceNow Certified System Administrator (CSA) certification preferred or willingness to obtain within 6 months. • Basic understanding of ITIL frameworks (e.g., Incident, Problem, Change Management). • Familiarity with ServiceNow platform components, including workflows, forms and scripting (e.g., JavaScript, Glide, PowerShell). • Strong analytical and problem-solving skills with attention to detail. • Excellent communication skills to interact with technical and non-technical stakeholders. • Ability to work independently and as part of a team in a fast-paced environment. • Knowledge of web technologies (HTML5, CSS, XML, JSON) and relational databases is a plus.Nice-to-haves: • 4 Year/Bachelor's degree (or equivalent work experience) • Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains or ServiceNow modules • ServiceNow Certifications (e.g., Certified System Administrator, Certified Application Developer) • Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment • Demonstrated experience thinking outside of the box to provide creative and effective solutions • Proven ability to be adaptable, agile and flexible to provide creative solutions • Experience with ServiceNow modules like ITSM, ITOM, or HR Service Delivery. • Exposure to integration tools (e.g., REST, SOAP, JDBC) and ServiceNow APIs. • Understanding of Agile or DevOps methodologies.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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