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Inbound Sales Call Center Representative

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<p>Welcome to Comcast! We are a leading telecommunications company looking for enthusiastic and driven individuals to join our team as an Inbound Sales Call Center Representative. As a representative, you will be responsible for handling incoming calls from potential customers, understanding their needs, and offering them the best solutions to meet their specific requirements. We are seeking individuals who are passionate about sales, have excellent communication skills, and are comfortable working in a fast-paced and dynamic environment. If you are confident, customer-focused, and ready to take on the challenge of driving sales, we want you on our team! Handle incoming calls from potential customers with professionalism and enthusiasm. Listen actively and understand the needs and requirements of potential customers. Offer appropriate and tailored solutions to potential customers based on their specific needs. Demonstrate excellent sales skills and techniques to effectively persuade and close deals. Build and maintain strong relationships with potential customers through effective communication. Meet and exceed sales targets set by the company. Keep up-to-date with product knowledge and promotions to effectively sell Comcast services. Provide customers with accurate and detailed information on Comcast products and services. Utilize various sales tools and techniques to maximize sales opportunities. Maintain a positive and customer-focused attitude at all times. Collaborate with team members and other departments to ensure a seamless customer experience. Handle customer objections and complaints in a professional and timely manner. Document and update customer information accurately and efficiently in the company's systems. Adhere to company policies and procedures at all times. Continuously strive to improve and enhance sales skills through training and coaching.</p><p>Comcast is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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