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WFH Live Chat Support Representative -id-129

We are seeking a dedicated and customer-focused individual to join our team as a Live Chat Support representative. In this role, you will be responsible for providing real-time assistance to customers through our online chat platform. If you have excellent communication skills and a passion for helping others, we want to hear from you!Responsibilities:Respond to customer inquiries and provide support through live chatAssist customers with product information, troubleshooting, and order processingResolve customer issues and complaints in a timely and professional mannerEscalate complex issues to the appropriate department for further assistanceMaintain accurate records of customer interactions and transactions

Requirements

1-2 years of experience in a customer-facing role, ideally in chat support or a similar environment.

Excellent written communication skills with a friendly and approachable tone.

Ability to multitask and manage multiple chat interactions effectively.

Strong analytical skills with a solutions-oriented mindset.

Previous experience with chat support tools or CRM software is advantageous.

Must have a reliable internet connection and a quiet workspace.

Detail-oriented with strong organizational skills.

Ability to work independently in a remote setting, while still being a collaborative team player.

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Benefits

401(k) with employer match

Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network

Employer Health Savings Account (HSA) contribution for the high deductible health plan option

Dental and vision coverage

Primary caregiver 12-week paid leave

Generous vacation policy, plus holidays

One mental health day per quarter

Annual learning and development stipend

$100 monthly work-from-home stipend

Tele-mental health services through Headspace

OneMedical membership, including tele-health services

Personal health advocacy resources through HealthAdvocate

Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility

Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies

Increased work flexibility for parents and caretakers

Virtual company-sponsored social events

A strong and positive work environment

A commitment to an open, inclusive, and diverse work culture

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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